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‎03-15-2019 03:22 AM

HP Recommended
Product: HP 255 G5

I see that quite a few HP users have had this same problem. I reset the BIOS on my notebook and now Im supposed to enter the administrator password or power on password? After my failed attempts I got the code: i 63303012. Please help ASAP

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1 REPLY 1

‎03-15-2019 03:29 AM

HP Recommended

Hello @BillyTheKidd789 

 

Welcome to the HP Support Community.

 

A TKB article exists for such cases - you may want to read it -> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/I-forgot-my-password-Can-HP-help-me-reset-it/...

 

You should contact HP Support team for this and most probably a service will be required.

>> https://support.hp.com/us-en/contact-hp

>> USA >> 1-(800)-474-6836, (1-800-HP INVENT) (works 24/7)

 

 

Check this video on the specifics how to prepare and send your computer for repair or service:
# USA and Canada >> https://www.youtube.com/watch?v=7alIyHJMb6Y

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
What to do if you need a repair for your HP computer in US & Canada: HP How To For You | HP Support
What to do if you need a repair for your HP computer in US & Canada: HP How To For You | HP Support
youtube.com/watch?v=7alIyHJMb6Y
What to do if you need a repair for your HP computer in US & Canada Chapters: 00:00 Introduction 00:12 #HPHowToForYou; An Introduction by Steph and Bill 00:51 How to contact HP Support Online 02:20 Important Details for the Repair Process of your Unit 02:45 Things to do before sending your unit ...
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