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- Re: HP 840 G4 boot stuck at "Sure Start" Logo Screen, Cannot...

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12-19-2017 09:33 AM
I apolgize. I was explaining how to get into BIOS when Sure Start was blocking us from getting into BIOS.
First, we had to remove the battery on our zBooks (multiple screws) which got around Sure Start (temporarily). Then we followed the steps above to get into BIOS to prevent Sure Start from getting stuck on the next reboot.
03-08-2019 01:33 PM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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