HP Assistant no longer has diagnostics, optimize

[GeoCisco]

HP Support Assistant just opened after uninstall and reinstall but now has no diagnostics, optimize. 

[Deep_World · Accepted solution]

Hi  @GeoCisco,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I hear your concern about the how it must be to reinstall HP Support Assistant only to find that the diagnostics and optimization tools are missing.

Could you please share your exact HP model number?  

here are few steps you can try:

1.Update HP Support Assistant

Open HP Support Assistant → Settings → Check for updates

Ensure you’re connected to the internet

Click Check for updates now

Install any pending updates, especially for HP Support Assistant itself

2.Install HP PC Hardware Diagnostics

Visit HP’s official support website https://support.hp.com/  → Drivers & Software → Diagnostics

Download HP PC Hardware Diagnostics Windows

Install and restart your PC

Reopen HP Support Assistant to check if diagnostics appear

3.Repair HP Support Assistant

Go to Control Panel → Programs → Programs and Features

Find HP Support Assistant in the list

Right‑click → Repair (or Modify → Repair)

Restart your computer after repair

4.Check Windows Updates

Go to Settings → Update & Security → Windows Update

Click Check for updates

Install all critical and recommended updates

Restart your PC and reopen HP Support Assistant

I hope this helps. 

[GeoCisco]

The Community has come through again, Issue is now corrected. All is fine.

Thank You Again

Geocisco

[Deep_World]

Hi @GeoCisco,

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Best Regards,

Deep_World