03-12-2017 09:45 PM
My HP Chromebook 14 won't turn on. I have tried standard and hard/factory resets with and without AC power (the integrity of which I have confirmed) and without peripherals connected with absolutely no response. No display, no charge led, no booting sounds, or error message. It was working fine and was charged 2 hours ago when I closed it, and I can't think of anything else to do.
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03-13-2017 02:51 AM
Is it still in warranty?
If it is , then you can contact HP and have the repair effected under warranty.
If no longer in warranty there is a method on Youtube that does work. I have to use it on my own Chromebook 11 once in a while. I will look for the link and put it here.
Don't be dissuaded by how young the kid in the video is. He knows what he is doing.
I am not an HP Employee.
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03-13-2017 07:02 AM
The Chromebook was purchased refurbished, and I'm fairly certain the warranty has since expired.
I had considered trying this method, but I wanted to check if there was and easier solution first. Unfortunately, I won't have time to try this until tonight. I'll let you know how it goes. Thanks!
03-16-2017 09:10 PM
Success! I opened it up (which I had done a few times with the same model) and disconnected the battery, plugged it in, and turned it on. It booted up normally and the damage was no worse than that of a crash or dead battery. I was able to reattach the battery mere seconds after plugging in the power supply (the computer could also potentially run without a battery, if connected directly to power).