HP Chromebook x360 getting no power

[Dccarracino]

My sons HP Chromebook x360 ( purchased at Christmas) was completely dead.   After being plugged in for several hours it wasn’t charged.    He thought it was the charger so we borrowed 2 similar chargers, although one is Dell and one is Lenovo they are the same type of power cords.  It had been plugged in for days and still nothing.   The battery on this model is not removeable , and we tried all the suggested restart / hold power button fixes.   Nothing is working.  
unfortunatly he needs this as school is being done remotely during the corona virus pandemic.     And HP support is either overwhelmed or **bleep** down as I cannot get any help.   Wondering if anyone has had a similar experience and can offer help.  Thank you 

[Echo_Lake]

@Dccarracino
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the computer as it's not powering on. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Dccarracino]

I agree as nothing else has seemed to work.   I know we are in the middle of a pandemic which isn’t helpful.   I have been on hold for over 2 hours for three days in a row.  No help online. 
Any suggestions ? 

[Echo_Lake]

@Dccarracino

Thank you for posting back. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.