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‎10-08-2020 07:02 PM

HP Recommended
Product: HP Notebook 14-dq1039wm
Operating System: Microsoft Windows 10 (64-bit)

The HP Cloud recovery program does not list me model but id does find the correct serial number. I have used the program before and it found my laptop model just fine just not now and this laptop is less the 8 months old. Does anybody know of some other laptop model that uses the same software as this laptop that might work the same.

Glenn
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-08-2020 09:57 PM

HP Recommended

@GlennMc77 

 

What is the error message ? Please try again OR use the following way

 

                   https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎10-08-2020 09:57 PM

HP Recommended

@GlennMc77 

 

What is the error message ? Please try again OR use the following way

 

                   https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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