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Solved!

HP Cloud Recover Program Does Not List My Laptop

HP Recommended
HP Notebook 14-dq1039wm
Microsoft Windows 10 (64-bit)

The HP Cloud recovery program does not list me model but id does find the correct serial number. I have used the program before and it found my laptop model just fine just not now and this laptop is less the 8 months old. Does anybody know of some other laptop model that uses the same software as this laptop that might work the same.

Glenn
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HP Recommended

@GlennMc77 

 

What is the error message ? Please try again OR use the following way

 

                   https://www.microsoft.com/en-us/software-download/windows10


The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.

During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.


Then you can install the drivers and available software you need from your PC's support page. Normally few Windows 10 updates can install nearly all drivers for you.

 

Regards.

BH
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