HP Cloud Recovery Tool: The recovery attempt has failed

[ddillemuth]

I've been attempting to recover my device using the HP Cloud Recovery Tool.  Each time I try it fails with following error, which shows in the log.  [SSRM_QuerySBstatus] Error, Secure Boot is Disabled.  I tried multiple times, have used multiple images and have used multiple different USB drives.  I've turned secure boot on and off and tried multiple other things to get past this error.  Any ideas what's going on? 

[Paul_Tikkanen · Accepted solution]

Hi:

I had that happen to me too and the only option I had was to clean install Windows by making bootable USB installation media with the media creation tool from the link below.

Download Windows 11 (microsoft.com)

After W11 has completed installing you can install the drivers and available software from the support page.

HP Pavilion x360 14 Convertible PC 14m-dy0000 (300N2AV) Software and Driver Downloads | HP® Customer...

It beats having a non-functional notebook.

[ddillemuth]

Thanks for your post.  I did try that, but for some reason the Windows 11 PE environment does not recognize my hard drive.  I even tried downloading the storage drive ahead of time.  No luck.

[Paul_Tikkanen]

You're very welcome.

If your notebook has an Intel 11th gen core processor, see this discussion for the solution to get W11 to see the drive.

Solved: Re: Need SSD driver for clean install - HP Support Community - 8536419

[ddillemuth]

That did the trick.  Thanks again

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.