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Locked

‎10-01-2023 10:51 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ee0167ng
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I wanted to factory reset my HP Envy x360 after uprading to Windows 11 since my Touchscreen stopped working. The HP Cloud Recovery tool selected Windows 10 for me, which I am fine with.

Problem is that the recovery attempt failed and now I cannot use my laptop at all. I tried executing the recovery tool again, even with a new USB Flash Drive, but the result is the same.

 

The log message I got is below. Has anyone encountered something similar? The other posts I found on this did not seem to help.

 

[14:43:30,22][ChkError.cmd] **************************************************
[14:43:30,22][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[14:43:30,24][ChkError.cmd] --------------------------------------------------
[14:43:30,24][ChkError.cmd] Check SW Error...
[14:43:30,25][ChkError.cmd] --------------------------------------------------
[14:43:30,25][ChkError.cmd]
[14:43:30,27][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[14:43:30,27][ChkError.cmd]
[14:43:30,29][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[14:43:30,29][ChkError.cmd]
[14:43:30,30][ChkError.cmd] Check 2nd parameter [BBVClean]
[14:43:30,30][ChkError.cmd]
[14:43:30,32][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[14:43:30,32][ChkError.cmd] --------------------------------------------------
[14:43:30,33][ChkError.cmd] Checking : Memory Dump
[14:43:30,33][ChkError.cmd] Could not find memory dump...
[14:43:30,35][ChkError.cmd]
[14:43:30,35][ChkError.cmd] [DumpFile]
[14:43:30,35][ChkError.cmd] Result=PASSED
[14:43:30,36][ChkError.cmd] --------------------------------------------------
[14:43:30,36][ChkError.cmd] Checking : Apps' log
[14:43:30,38][ChkError.cmd]
[14:43:32,88][ChkError.cmd] [AppsLog]
[14:43:32,89][ChkError.cmd] Result=PASSED
[14:43:32,91][ChkError.cmd] --------------------------------------------------
[14:43:32,91][ChkError.cmd] Checking : Yellow-Bang
[14:43:32,91][ChkError.cmd]
[14:43:32,93][ChkError.cmd] Run [PINChkT.exe /dev /s]
[14:43:33,27][ChkError.cmd]
[14:43:33,27][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : I2C HID-Gerät
PNPDeviceID : ACPI\ELAN2514\3
Code : [10]

[14:43:33,29][ChkError.cmd]
[14:43:33,29][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[14:43:33,35][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[14:43:33,35][ChkError.cmd] There was some FAILED device...
[14:43:33,36][ChkError.cmd] or, there was not target file...
[14:43:33,36][ChkError.cmd] Result=FAILED
[14:43:33,38][ChkError.cmd]
[14:43:33,69][ChkError.cmd] --------------------------------------------------
[14:43:33,69][ChkError.cmd] Checking : Timeout in INSTALL.log
[14:43:33,71][ChkError.cmd]
[14:43:33,71][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[14:43:33,91][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[14:43:34,10][ChkError.cmd] There is NO timeout in install.log file.
[14:43:34,10][ChkError.cmd]
[14:43:34,11][ChkError.cmd] [TIMEOUT]
[14:43:34,11][ChkError.cmd] Result=PASSED
[14:43:34,13][ChkError.cmd] --------------------------------------------------
[14:43:34,13][ChkError.cmd] Checking : WinSAT
[14:43:34,15][ChkError.cmd]
[14:43:34,15][ChkError.cmd] [WinSAT]
[14:43:34,16][ChkError.cmd] Result=PASSED
[14:43:34,16][ChkError.cmd] --------------------------------------------------
[14:43:34,18][ChkError.cmd] Checking : FAILURE.flg
[14:43:34,27][CheckFailureFlags.cmd] **************************************************
[14:43:34,27][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[14:43:34,29][CheckFailureFlags.cmd] --------------------------------------------------
[14:43:34,29][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[14:43:34,30][CheckFailureFlags.cmd] --------------------------------------------------
[14:43:35,87][CheckFailureFlags.cmd]
[14:43:35,88][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[14:43:35,88][CheckFailureFlags.cmd]
Datentr„ger in Laufwerk C: ist Windows
Volumeseriennummer: F623-08CB

Verzeichnis von c:\system.sav

21.04.2021 02:23 <DIR> 2ndCap
01.10.2023 14:41 <DIR> bbv
01.10.2023 14:43 46 ChkError.cmd.FAILURE.flg
08.04.2021 12:10 8.032 CNB20WWANAT602.ini
20.04.2021 18:15 16.051 CND952P3414B_DPS
21.04.2021 02:33 <DIR> CONFIG
20.04.2021 18:17 10.061 cpqdl.ini
20.04.2021 18:17 5.142 CTO.TXT
20.04.2021 18:17 14 CTOHW.TXT
02.10.2023 00:21 <DIR> EXCLUDE
02.10.2023 00:26 <DIR> ExitProc
02.10.2023 00:26 <DIR> FactoryUpdate
21.04.2021 02:33 <DIR> fbi
02.10.2023 00:26 <DIR> Flags
20.04.2021 18:13 5.346 GPR51TPLABDR902DE
02.10.2023 00:22 10.079 Info.bom
01.10.2023 14:43 <DIR> logs
20.04.2021 16:58 <DIR> P2PP
02.06.1997 04:42 46 REBOOT.ME
20.04.2021 17:06 368 REGFLUSH.LOG
01.10.2023 14:43 83 Result.ini
20.04.2021 16:55 <DIR> support
20.04.2021 17:06 514.048 SYSINFO.LOG
02.10.2023 00:20 <DIR> WSDVTDC
12 Datei(en), 569.316 Bytes
12 Verzeichnis(se), 67.034.902.528 Bytes frei
[14:43:35,90][CheckFailureFlags.cmd] --------------------------------------------------
[14:43:35,90][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[14:43:35,91][CheckFailureFlags.cmd] **************************************************
[14:43:35,91][ChkError.cmd]
[14:43:35,93][ChkError.cmd] [FAILURE_FLAG]
[14:43:35,93][ChkError.cmd] Result=PASSED
[14:43:35,94][ChkError.cmd] --------------------------------------------------
[14:43:35,94][ChkError.cmd] Checking : RMFAIL.flg exists or not
[14:43:35,96][ChkError.cmd]
[14:43:35,96][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[14:43:35,97][ChkError.cmd]
[14:43:35,97][ChkError.cmd] [RMFAIL]
[14:43:35,99][ChkError.cmd] Result=PASSED
[14:43:35,99][ChkError.cmd]
[14:43:35,99][ChkError.cmd] --------------------------------------------------
[14:43:36,01][ChkError.cmd] Some error detected...
[14:43:36,01][ChkError.cmd]
[14:43:36,02][ChkError.cmd] --------------------------------------------------
[14:43:36,02][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[14:43:36,04][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[14:43:36,04][ChkError.cmd] --------------------------------------------------
[14:43:36,05][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[14:43:36,05][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[14:43:36,07][ChkError.cmd]
[14:43:36,07][ChkError.cmd] --------------------------------------------------
[14:43:36,07][ChkError.cmd]
[14:43:36,09][ChkError.cmd] This is for customer image...
[14:43:36,09][ChkError.cmd]
[14:43:36,10][ChkError.cmd] Trigger CTO panic...
[14:43:36,10][ChkError.cmd]
[14:43:36,10][ChkError.cmd] --------------------------------------------------
[14:43:36,12][ChkError.cmd] [ChkError.cmd] has completed...
[14:43:36,12][ChkError.cmd] **************************************************
[14:43:36,34] [PANIC.cmd] has been called at non-WinPE environment.
[14:43:36,34] [PANIC.cmd] activate BP and reboot into WinPE environment at first...
[14:43:30,22][ChkError.cmd] **************************************************
[14:43:30,22][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd] has started...
[14:43:30,24][ChkError.cmd] --------------------------------------------------
[14:43:30,24][ChkError.cmd] Check SW Error...
[14:43:30,25][ChkError.cmd] --------------------------------------------------
[14:43:30,25][ChkError.cmd]
[14:43:30,27][ChkError.cmd] Create ["C:\system.sav\ChkError.cmd.FAILURE.flg"] file...
[14:43:30,27][ChkError.cmd]
[14:43:30,29][ChkError.cmd] Logfile [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[14:43:30,29][ChkError.cmd]
[14:43:30,30][ChkError.cmd] Check 2nd parameter [BBVClean]
[14:43:30,30][ChkError.cmd]
[14:43:30,32][ChkError.cmd] Error Checking items : [MEMDUMP,APPSLOG,REGDEV,TIMEOUT,WINSAT,FAILUREFLG,RMFAIL]
[14:43:30,32][ChkError.cmd] --------------------------------------------------
[14:43:30,33][ChkError.cmd] Checking : Memory Dump
[14:43:30,33][ChkError.cmd] Could not find memory dump...
[14:43:30,35][ChkError.cmd]
[14:43:30,35][ChkError.cmd] [DumpFile]
[14:43:30,35][ChkError.cmd] Result=PASSED
[14:43:30,36][ChkError.cmd] --------------------------------------------------
[14:43:30,36][ChkError.cmd] Checking : Apps' log
[14:43:30,38][ChkError.cmd]
[14:43:32,88][ChkError.cmd] [AppsLog]
[14:43:32,89][ChkError.cmd] Result=PASSED
[14:43:32,91][ChkError.cmd] --------------------------------------------------
[14:43:32,91][ChkError.cmd] Checking : Yellow-Bang
[14:43:32,91][ChkError.cmd]
[14:43:32,93][ChkError.cmd] Run [PINChkT.exe /dev /s]
[14:43:33,27][ChkError.cmd]
[14:43:33,27][ChkError.cmd] Append [REGDEVT_PASS2_BBVClean.LOG] to [C:\system.sav\Logs\CheckLog\ChkErr_PASS2_BBVClean.log]...
[RegistryDevicesCheck]
Result=FAILED

FAILED DEVICE #0:
Description : I2C HID-Gerät
PNPDeviceID : ACPI\ELAN2514\3
Code : [10]

[14:43:33,29][ChkError.cmd]
[14:43:33,29][ChkError.cmd] Run [FIND.exe /I 'Result=FAILED' C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG]
[14:43:33,35][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] There was some FAILED device. Please check the file C:\SYSTEM.SAV\Logs\PINPROC\REGDEVT_PASS2_BBVClean.LOG.
[14:43:33,35][ChkError.cmd] There was some FAILED device...
[14:43:33,36][ChkError.cmd] or, there was not target file...
[14:43:33,36][ChkError.cmd] Result=FAILED
[14:43:33,38][ChkError.cmd]
[14:43:33,69][ChkError.cmd] --------------------------------------------------
[14:43:33,69][ChkError.cmd] Checking : Timeout in INSTALL.log
[14:43:33,71][ChkError.cmd]
[14:43:33,71][ChkError.cmd] Run [FIND.exe /I 'timeout with' C:\System.sav\Util\Install.log]
[14:43:33,91][ChkError.cmd] Run [FIND.exe /I 'timeout wait' C:\System.sav\Util\Install.log]
[14:43:34,10][ChkError.cmd] There is NO timeout in install.log file.
[14:43:34,10][ChkError.cmd]
[14:43:34,11][ChkError.cmd] [TIMEOUT]
[14:43:34,11][ChkError.cmd] Result=PASSED
[14:43:34,13][ChkError.cmd] --------------------------------------------------
[14:43:34,13][ChkError.cmd] Checking : WinSAT
[14:43:34,15][ChkError.cmd]
[14:43:34,15][ChkError.cmd] [WinSAT]
[14:43:34,16][ChkError.cmd] Result=PASSED
[14:43:34,16][ChkError.cmd] --------------------------------------------------
[14:43:34,18][ChkError.cmd] Checking : FAILURE.flg
[14:43:34,27][CheckFailureFlags.cmd] **************************************************
[14:43:34,27][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has started...
[14:43:34,29][CheckFailureFlags.cmd] --------------------------------------------------
[14:43:34,29][CheckFailureFlags.cmd] Check FAILURE.flg at [PASS2_BBVClean]
[14:43:34,30][CheckFailureFlags.cmd] --------------------------------------------------
[14:43:35,87][CheckFailureFlags.cmd]
[14:43:35,88][CheckFailureFlags.cmd] No FAILURE.flg was found in C:\SwSetup folder
[14:43:35,88][CheckFailureFlags.cmd]
Datentr„ger in Laufwerk C: ist Windows
Volumeseriennummer: F623-08CB

Verzeichnis von c:\system.sav

21.04.2021 02:23 <DIR> 2ndCap
01.10.2023 14:41 <DIR> bbv
01.10.2023 14:43 46 ChkError.cmd.FAILURE.flg
08.04.2021 12:10 8.032 CNB20WWANAT602.ini
20.04.2021 18:15 16.051 CND952P3414B_DPS
21.04.2021 02:33 <DIR> CONFIG
20.04.2021 18:17 10.061 cpqdl.ini
20.04.2021 18:17 5.142 CTO.TXT
20.04.2021 18:17 14 CTOHW.TXT
02.10.2023 00:21 <DIR> EXCLUDE
02.10.2023 00:26 <DIR> ExitProc
02.10.2023 00:26 <DIR> FactoryUpdate
21.04.2021 02:33 <DIR> fbi
02.10.2023 00:26 <DIR> Flags
20.04.2021 18:13 5.346 GPR51TPLABDR902DE
02.10.2023 00:22 10.079 Info.bom
01.10.2023 14:43 <DIR> logs
20.04.2021 16:58 <DIR> P2PP
02.06.1997 04:42 46 REBOOT.ME
20.04.2021 17:06 368 REGFLUSH.LOG
01.10.2023 14:43 83 Result.ini
20.04.2021 16:55 <DIR> support
20.04.2021 17:06 514.048 SYSINFO.LOG
02.10.2023 00:20 <DIR> WSDVTDC
12 Datei(en), 569.316 Bytes
12 Verzeichnis(se), 67.034.902.528 Bytes frei
[14:43:35,90][CheckFailureFlags.cmd] --------------------------------------------------
[14:43:35,90][CheckFailureFlags.cmd] [CheckFailureFlags.cmd] has completed...
[14:43:35,91][CheckFailureFlags.cmd] **************************************************
[14:43:35,91][ChkError.cmd]
[14:43:35,93][ChkError.cmd] [FAILURE_FLAG]
[14:43:35,93][ChkError.cmd] Result=PASSED
[14:43:35,94][ChkError.cmd] --------------------------------------------------
[14:43:35,94][ChkError.cmd] Checking : RMFAIL.flg exists or not
[14:43:35,96][ChkError.cmd]
[14:43:35,96][ChkError.cmd] No [C:\SYSTEM.SAV\Flags\RMFAIL.flg].
[14:43:35,97][ChkError.cmd]
[14:43:35,97][ChkError.cmd] [RMFAIL]
[14:43:35,99][ChkError.cmd] Result=PASSED
[14:43:35,99][ChkError.cmd]
[14:43:35,99][ChkError.cmd] --------------------------------------------------
[14:43:36,01][ChkError.cmd] Some error detected...
[14:43:36,01][ChkError.cmd]
[14:43:36,02][ChkError.cmd] --------------------------------------------------
[14:43:36,02][ChkError.cmd] [C:\System.Sav\ExitProc\ErrorChk\ChkError.cmd]
[14:43:36,04][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] found [1] SW issue[s]...
[14:43:36,04][ChkError.cmd] --------------------------------------------------
[14:43:36,05][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] Refer the following file[s] if exists to see detail.
[14:43:36,05][ChkError.cmd] [PASS2_BBVClean][PIN_ERROR_MSG][ChkError.cmd] C:\CTOERROR.flg , C:\System.sav\*FAILURE.flg, or C:\system.sav\Logs\AllFailure.log
[14:43:36,07][ChkError.cmd]
[14:43:36,07][ChkError.cmd] --------------------------------------------------
[14:43:36,07][ChkError.cmd]
[14:43:36,09][ChkError.cmd] This is for customer image...
[14:43:36,09][ChkError.cmd]
[14:43:36,10][ChkError.cmd] Trigger CTO panic...
[14:43:36,10][ChkError.cmd]
[14:43:36,10][ChkError.cmd] --------------------------------------------------
[14:43:36,12][ChkError.cmd] [ChkError.cmd] has completed...
[14:43:36,12][ChkError.cmd] **************************************************
[14:43:36,42][InactiveSP.cmd] **************************************************
[14:43:36,44][InactiveSP.cmd] [InactiveSP.cmd] has started...
[14:43:36,44][InactiveSP.cmd] --------------------------------------------------
[14:43:36,45][InactiveSP.cmd] Inactive System Parition...
[14:43:36,45][InactiveSP.cmd] --------------------------------------------------
[14:43:36,45][InactiveSP.cmd]
[14:43:36,47][InactiveSP.cmd] Create ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"]...
[14:43:36,47][InactiveSP.cmd]
[14:43:36,49][InactiveSP.cmd] Inactive ESP...
[14:43:36,49][InactiveSP.cmd]
[14:43:36,52][DrvLtr2ESP.cmd] **************************************************
[14:43:36,52][DrvLtr2ESP.cmd] [C:\System.Sav\ExitProc\DrvLtr2ESP.cmd] has started...
[14:43:36,53][DrvLtr2ESP.cmd] --------------------------------------------------
[14:43:36,53][DrvLtr2ESP.cmd] Create ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file...
[14:43:36,53][DrvLtr2ESP.cmd]
[14:43:36,55][DrvLtr2ESP.cmd]
[14:43:36,55][DrvLtr2ESP.cmd] Detect ESP partition index...
[14:43:36,56][DrvLtr2ESP.cmd]
[14:43:36,69][DrvLtr2ESP.cmd] ESP partition index = [1]
[14:43:36,70][DrvLtr2ESP.cmd] ESP drive letter = [NONE]
[14:43:36,70][DrvLtr2ESP.cmd]
[14:43:36,72][DrvLtr2ESP.cmd] Assign drive letter to ESP...
[14:43:36,72][DrvLtr2ESP.cmd]
[14:43:38,08][DrvLtr2ESP.cmd] Succeed in assigning drive letter to ESP
[14:43:38,09][DrvLtr2ESP.cmd] Delete ["C:\system.sav\DrvLtr2ESP.cmd.FAILURE.flg"] file since no errors detected...
[14:43:38,09][DrvLtr2ESP.cmd] --------------------------------------------------
[14:43:38,11][DrvLtr2ESP.cmd] [DrvLtr2ESP.cmd] has completed...
[14:43:38,11][DrvLtr2ESP.cmd] **************************************************
[14:43:38,31][InactiveSP.cmd] Found ESP [S:]...
[14:43:38,31][InactiveSP.cmd] going to rename .efi files to disable ESP...
[14:43:38,33][InactiveSP.cmd] Inactive ESP successfully.
[14:43:38,33][InactiveSP.cmd]
[14:43:38,34][InactiveSP.cmd] Active BP...
[14:43:38,34][InactiveSP.cmd]
[14:43:38,37][InactiveSP.cmd] BP drive letter = [D:]
[14:43:38,39][InactiveSP.cmd] Active BP successfully.
[14:43:38,39][InactiveSP.cmd]
[14:43:38,40][InactiveSP.cmd] Delete ["C:\system.sav\InactiveSP.cmd.FAILURE.flg"] file since no errors detected...
[14:43:38,40][InactiveSP.cmd] --------------------------------------------------
[14:43:38,42][InactiveSP.cmd] [InactiveSP.cmd] has completed...
[14:43:38,42][InactiveSP.cmd] **************************************************
[14:43:38,59] [PANIC.cmd] going to reboot Windows...

Category:
1 REPLY 1

‎10-02-2023 10:48 AM

HP Recommended

Looks like it's not seeing the SSD drive or partition to install cloud recovery. Did you install aftermarket SSD or does it still have factory SSD? Also did you use the correct Product ID to create cloud recovery image?

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