HP Cloud Recovery Tool and 0xC00405

[daBurgh]

I have an HP Envy x360 laptop (product number 1KS90UA#ABA) that the hard drive has failed.  I have replaced the hard drive but am having problems getting the HP Cloud Recovery Tool to create a bootable thumb drive to perform there recovery.  I am using another laptop (Lenovo) running Windows 10 to create the thumb drive.  The tool successfully partitions/formats the drive, downloads and extracts the image but fails checking the hashes.  The error that I receive is a 0xC00405.  I have tried the process several times with no luck.  Can anyone help with this error message, I'm finding very little online to help?

[Paul_Tikkanen]

Hi:

Usually if the cloud recovery tool fails to work, there isn't much you can do about it.

Some folks have had luck setting the date and time in the BIOS to the 'Born on' date, so you may want to try that.

If you can't get the cloud recovery tool to work, you can always clean install W10 by making bootable installation media with the media creation tool from the link below.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP ENVY x360 - 15m-bq121dx Software and Driver Downloads | HP® Customer Support

[daBurgh]

When you say "Some folks have had luck setting the date and time in the BIOS to the 'Born on' date, so you may want to try that.", do you mean set the date/time of the PC that I'm using to the "Born on Date" of the laptop that I'm trying to recover?  As I mentioned, I'm using a different laptop to create the thumb drive.

[Paul_Tikkanen]

You want to change the born on date in the BIOS of the PC you are restoring with the cloud recovery tool.

[daBurgh]

Ah...that's probably not going to work for me since the PC I'm restoring won't boot due to a failed drive and I can't get the bootable thumb drive created on the other PC.

[Paul_Tikkanen]

You should be able to get into the BIOS with no operating system on the hard drive.

You turn on or restart the PC. 

Immediately press/tap the ESC key to get the menu of options.

Select the F10 setup option and press the enter key.

In the BIOS menu, you should find the 'Born on' date and a way to change the current date and time in the BIOS menu.

[daBurgh]

I understand that but my errors are coming on the "other" PC while creating the bootable thumb drive for the failed laptop (the one with the bad drive).  I'm not following how changing the BIOS on the failed laptop will help with the hash errors (0xC00405) that I'm getting creating the bootable drive.  

[Paul_Tikkanen]

I'm sorry.

I completely misunderstood what is going on.

I will try to create the recovery drive on my Dell PC and see if I get the same problem.

I will let you know the results when it is done.

[Paul_Tikkanen · Accepted solution]

Hi:

I got the same error as you did.

You'll have to use the Microsoft media creation tool and clean install W10.

[daBurgh]

I was afraid of that.  Thanks for all the help.  Seems funny that they would have a tool that required it to be run on the source machine.  Seems to be counter to the idea of "recovery".