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‎11-19-2019 11:24 AM

HP Recommended
Product: Z2 Mini G3
Operating System: Microsoft Windows 10 (64-bit)

When I follow the instructions included with SP85318 when I run the Cloud Recovery Tool and format what is labeled as being a 16GB USB drive using default allocation size and FAT32 I end up with a drive that reports having about 14.1GB free space and isn't selectable from the menu in the tool as being a target for the install (the darned PDF file included with this SP shows a screen print of just such a drive (14.1 GB Free) being used successfully!  Has something changed with formatting defaults in newer Win10 builds?  Should I be using a different allocation size or format like exFAT or NTFS?  That doesn't seem to help me.

 

2 people had the same question
2 REPLIES 2

‎11-19-2019 11:30 AM

HP Recommended

@JoelGarrett 

The different sizes are due to different ways of counting bytes -- the drive will show as 16GB using one method, and about 14GB using the other.  



I am a volunteer and I do not work for, nor represent, HP
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‎11-19-2019 03:11 PM - edited ‎11-19-2019 03:13 PM

HP Recommended

Again, when I insert the "16GB" USB drive in the cloud recovery tool (sp85318) I am prompted to format the drive and when the format is complete, no matter how I try selecting various formatting options I end up with an error saying that the cloud recovery tool failed to repartition the USB drive.  What option/s should I be using to get this to work successfully (device is running Windows 10 enterprise build 18363

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