• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-19-2019 11:24 AM

HP Recommended
Product: Z2 Mini G3
Operating System: Microsoft Windows 10 (64-bit)

When I follow the instructions included with SP85318 when I run the Cloud Recovery Tool and format what is labeled as being a 16GB USB drive using default allocation size and FAT32 I end up with a drive that reports having about 14.1GB free space and isn't selectable from the menu in the tool as being a target for the install (the darned PDF file included with this SP shows a screen print of just such a drive (14.1 GB Free) being used successfully!  Has something changed with formatting defaults in newer Win10 builds?  Should I be using a different allocation size or format like exFAT or NTFS?  That doesn't seem to help me.

 

2 people had the same question
2 REPLIES 2

‎11-19-2019 11:30 AM

HP Recommended

@JoelGarrett 

The different sizes are due to different ways of counting bytes -- the drive will show as 16GB using one method, and about 14GB using the other.  



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No

‎11-19-2019 03:11 PM - edited ‎11-19-2019 03:13 PM

HP Recommended

Again, when I insert the "16GB" USB drive in the cloud recovery tool (sp85318) I am prompted to format the drive and when the format is complete, no matter how I try selecting various formatting options I end up with an error saying that the cloud recovery tool failed to repartition the USB drive.  What option/s should I be using to get this to work successfully (device is running Windows 10 enterprise build 18363

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.