HP CoolSense not supported

[cheriy]

unable to install hp coolsense2.2,your product does not support hp coolsense

[DavidSMP]

Hi @cheriy,

Thanks for reaching out. I read the post regarding not able to install coolsense 2.2 as you get an error message that it is not supported. I will be glad to assist you here. Splendid description of the issue before posting.

For better clarity and to assist you better I would require more information regarding this:

Please let me know the complete model# or the product# of the computer along with the operating system installed to assist you accurately.

For now please refer to this document https://support.hp.com/in-en/document/c02638953 regarding HP coolsense.

In the FAQs section, it clearly states that  HP CoolSense software works only on HP computers and requires accelerometer and thermal control hardware.

So if you get this message that coolsense cannot be installed on your computer, it means that the computer does not have the required hardware to install it and use it. I am not beating around the bush here. I am being honest about it by keeping your best interest in mind. Hope this answers your question.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂