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‎09-25-2020 08:53 PM

HP Recommended
Product: HP ENVY 27-p014
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY 27-p014 Serial Number missing in Bios Can not use HP Assistant with out serial cannot detect my Hp period when installing drivers they fail reason doing this is cause touch screen will not work at all so I am looking for a driver recently redid my OS 

2 REPLIES 2

‎09-29-2020 11:58 AM

HP Recommended

@RedPa

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-13-2020 08:36 PM

HP Recommended

its not under warranty and will cost me money to fix 

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