HP ENVY 360 right hinge suddenly popped out

[Inakarstoft]

>I´ve been the happy owner of a HP envy laptop for 3 years. Now the right bottom hinge is broken, - it simply just popped out. I have always taken very good care of the laptop and it has never been dropped or injured in any way.

Looking at other messages here, I get the feeling I am not the only one with this "hinge"-problem. I am aware that warranty has expired but I still feel that the product should last longer than this. So my question: Does HP compensate this, offer repair or anything a like? Kind regards, Ina Ystrøm

[sandytechy20]

@Inakarstoft 

Welcome to the HP support community.

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[fayek1]

The hinge was broken, which led to a crack and part of the screen was broken, although not a year and months had passed since the purchase, as the warranty expired in May 2023 In Egypt