I just received this new laptop to replace my old Envy. When this goes to sleep - I have to hard re-boot - I cannot wake it up by moving mouse or clicking on keyboard. I do not have the option available to set the keyboard to wake up - the advanced options are grayed out.
I've updated drivers, and checked for any Windows updates. There has to be a resolution for this problem. I've gone to the topics that have been referenced and nothing seems to "fix" it. How do I log a support ticket?
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