• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-06-2019 09:05 PM

HP Recommended
Product: HP ENVY 17m-ce0013dx
Operating System: Microsoft Windows 10 (64-bit)

I had recently bought the HP ENVY 1am-ce0013dx. It had everything I was looking for in a laptop: Windows 10 Home, i7 core, 12 GB Memory, DVD drive, SD slots and many ports. When I brought the laptop home it turned on and, from my point of view, worked great. For 2hrs. It said that it didn't have an operating system. ??? But it did, the Windows 10.

 

I took it to Best Buy, I bought it online with warranty. They said it the operating system wasn't installed but they could reinstall it. However, I would have to go online and download the drives. I wasn't going to do that and said I'll just exchange it. I did. It worked great for 2 days and then the same thing happened again. No operating system installed. Did I mention that BOTH laptops were BRAND SPANKIN' NEW!!!

Has this happened to anyone?

1 REPLY 1

‎06-06-2019 10:51 PM

HP Recommended
@rishia wrote:

... Has this happened to anyone?

@rishia 

 

Its specs

 

  https://support.hp.com/au-en/document/c06296498

 

It should have

 
Windows 10 Home 64

  pre-installed from factory. I have not heard anything like this. I can't answer you WHY just for you twice but please ask them why they said the operating system wasn't installed ".

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.