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‎08-27-2019 03:26 PM

HP Recommended
Product: HP ENVY Touchsmart 15 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hi, the files on RECOVERY (D:) have all been deleted. I would like to obtain all the files to make sure I can perform a factory reset back to the default status as it left the factory. Can I download these files from HP please? John.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-28-2019 01:54 AM

HP Recommended

Hello @jannerboy 

 

Welcome to the HP Support Community.

 

Check this TKB article >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Recovery-in-Windows-10/ta-p/7061284

 

HP Recovery Manager and these kinds of recovery are kind of obsolete now.

 

For recovery options, you may use:

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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5 REPLIES 5

‎08-28-2019 01:54 AM

HP Recommended

Hello @jannerboy 

 

Welcome to the HP Support Community.

 

Check this TKB article >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Recovery-in-Windows-10/ta-p/7061284

 

HP Recovery Manager and these kinds of recovery are kind of obsolete now.

 

For recovery options, you may use:

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Was this reply helpful? Yes No

‎08-28-2019 06:26 AM

HP Recommended

HI, many thanks for your comprehensive reply. I will investigate the options and report back once I know the best solution for this situation. John

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‎08-30-2019 08:53 AM

HP Recommended

Hi, so I have downloaded ALL drivers in preparation for the full format. However, there are some options within the drivers dependant on which hardware is fitted. Is there a recommended software that I can use to interrogate the whole PC that will tell me all of the details of the hardware? Something i can run and it provides a report? Thanks John

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‎08-30-2019 02:42 PM

HP Recommended

You can download and see if Speccy (from CCleaner/Piriform)  or  AIDA64  can help you - they are the popular and comprehensive software to display all the hardware components.

 

Additionally, you may check Control Panel -> Device Manager

 

If you attempt to install driver which is not meant for your manager, it will generate some sort of an error or message and you will understand that for sure.

 

Additional methods to update drivers in Windows 8.1 or 10  >> http://support.hp.com/us-en/document/c03330139

 

 

Hope this helps. Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎09-10-2019 02:07 PM

HP Recommended

Hi, Success! Many thanks for your help and support. I used option 2 as recommended by you and all went well.

 

From Microsoft - (free) perform fresh clean Windows 10 installation (my recommended choice)

 

Regards, John

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