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- HP ENVY x360 - m6-w102dx power button blinking but blank scr...

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08-15-2018 08:58 PM
i have a HP ENVY x360 - m6-w102dx. Last night it was working perfectly fine, i took it to work and left in my car for the day. when i got home the computer wouldn't turn on. i plugged it in thinking the battery was drained however after 30 minutes nothing happened. i can see the power cord light is on and when i try to press the power button for 15-30 seconds both the power button light and the power cord light will blink and will not turn on. i switch power cords and this didn't help either.
Any other ways i can check the problem?
By the way, this model has an internal battery.
TIA
08-16-2018 03:17 AM
Hi
It is possible the Blinks are a clue...
EG: (Depending on the BIOS type and age)... A shortened version, is it anything like the table below?
BIOS Beep & LED error codes for Post April 2015 PC's
You get a LONG (MAJOR) signal category, RED LED & then a SHORT (MINOR) signal category, WHITE LED. Major – the category of the error; Minor – specific error in that category. The AUDIBLE repeats 5 times, and the VISUAL until power is removed. | LONG Beeps/Blinks | Error category |
1 | Single beep/blinks are NOT used | |
2 | BIOS | |
3 | Hardware | |
4 | Thermal | |
5 | Main-Board |
Category | MAJOR/MINOR | Issue description | Troubleshooting Steps |
BIOS | 2.2 | The main area (DXE) of BIOS has become corrupted and there is no recovery binary image available. Also happens when updating BIOS. | Typically no steps needed. 1. Allow the system to complete its updates and changes. 2. If updates are stalling, attempt Sure Start Recovery. |
BIOS | 2.3 | The embedded controller policy requires the user to enter a key sequence. | 1 Follow any prompts given. 2 If issue persists, attempt Sure Start recovery. |
BIOS | 2.4 | The embedded controller is checking or recovering the boot block. | 1 Allow the computer to attempt to recover the BIOS. 2 If after several minutes the issue persists, attempt Sure Start recovery. |
Hardware | 3.2 | The embedded controller has timed out waiting for BIOS to return from memory initialization. | Indicates potential memory failure. 1 Reseat memory. 2 Correct memory configuration. 3 Test with known good memory. 4 Replace affected component. |
Hardware | 3.3 | The embedded controller has timed out waiting for BIOS to return from graphics initialization. | Indicates potential graphics chip failure. For integrated configuration (I/C): 1 For I/C, confirm if graphics is on processor or Main-Board. 2 For I/C where graphics is on the CPU, swap known good processor. 3 For I/C, replace Main-Board and/or processor as appropriate. If the add-in card requires additional power, verify the cord is plugged in. For non-integrated configuration (N-I/C😞 1 Reseat card if able. 2 Test known good card if able. 3 Replace affected component. |
Hardware | 3.4 | The Main-Board displays a power failure (crowbar).* | Indicates potential power system failure. 1 Reduce to minimum config (CPU, Main-Board, PSU, 1 DIMM of memory) and isolate failed component. 2 Reduce further if issue persists. 3 Test known good PSU. 4 Replace affected component. 5 If unable to confirm source, replace CPU, Main-Board, PSU. |
Hardware | 3.5 | The processor is not detected.* | Indicates potential CPU failure. 1 If able, reseat CPU. 2 If able, test known good CPU. 3 Replace affected component. 4 Replace both CPU and Main-Board if unable to perform steps. |
Hardware | 3.6 | The processor does not support an enabled feature. | CPU being asked to support feature it does not have. 1..Clear CMOS of unit and do not use the chosen setting. 2 If CPU is verified to support setting, replace CPU. |
Thermal | 4.2 | A processor over temperature condition has been detected.* | CPU overheat is detected. 1 Verify fan(s) are working as expected. 2 Clean fans. 3 Reset CMOS. 4 Replace thermal grease. 5 Replace CPU. |
Thermal | 4.3 | An ambient temperature over temperature condition has been detected. | Computer overall temperature is too high. 1 Verify fans are working. 2 Clean fans. 3 Reset CMOS. 4 Replace thermal sensor. 5 Replace Main-Board if issue persists. |
Thermal | 4.4 | An MXM over temperature condition has been detected. | The MXM Graphics card has overheated. 1 Verify system fan(s) are working. 2 Clean fans. 3 Reset CMOS. 4 Replace MXM card. |
Main-Board | 5.2 | The embedded controller cannot find valid firmware. | Controller is missing appropriate ROM. 1 Remove any recently inserted Hardware. 2 Reset CMOS. 3 Update BIOS while affected components are removed. 4 Test known good component. 5 Replace component or Main-Board as needed. |
Main-Board | 5.3 | The embedded controller has timed out waiting for the BIOS. | Component is not reachable by BIOS in certain time limit. 1 Reseat component. 2 Test known good component. 3 Replace component or Main-Board as needed. |
Main-Board | 5.4 | The embedded controller has timed out waiting for BIOS to return from Main-Board initialization. | Main-Board isn’t initialising quickly enough for component. 1 Verify the correct power supply being used. 2 Reset CMOS. 3 Reseat components, 4 Test known good components. 5 Replace defective parts found. |