HP Envy 360 random shutdown

[Gillyg1311]

I’ve had this laptop from new for w few months now and it consistently shuts down randomly every 2 -3 times I use it.

any suggestions what I can do to resolve this?

thanks

[IT_WinSec]

Welcome to the HP Support forum.

Does it shut down (like power off) or it restarts ??

How often did this happen ? When did it start ?

Please, post your HP full product model and product number (p/n) >> http://support.hp.com/us-en/document/c00033108

** If your PC shuts off with a warning from Windows (some message on screen), then this is software issue and is connected to Windows (e.g. Windows Update) , some 3rd party software (good or bad).

** If the PC shuts down without any warning, it could be hardware issue.

Please, check this article for reasons for the PC to turn off unexpectedly - could be motherboard, battery, overheating, etc....

>> http://www.computerhope.com/issues/ch000689.htm

Read this and consider overheating >> https://support.hp.com/us-en/document/c01657439

Perform some basic hardware checks to rule out hardware problem

- Please, shutdown the computer using the power button (pressed and hold for a few seconds until PC powers off)

- Power the computer back on.

As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap) before any logo appears. This should open a HP Startup Menu

- Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.

This will check major hardware componets for issue (do it just in case) . Here is more info >> https://www.youtube.com/watch?v=6JXUp43ahHA

If there are no system checks/no quick tests, perform HDD (hard disk drive) and RAM check (memory check).