HP Envy M7 broken hinges

[josh_miller99]

I sent my laptop in because of the broken hinges, and after 2 months and numerous delays it finally came back to me, and instantly i noticed that the hinge that was supposed to be replaced looked like it was already starting to break again. I cannot afford to send it off for another 2 months to be fixed because i have finals in 2 weeks and all of my notes are on this computer. I have never dropped the laptop and i mostly keep it at home besides taking it to school with me 2 days a week and taking it with me to the library. The fact that i paid over $300 and went through hell to get it back because of the constant delays and the support team at HP giving me hardly any information gives me little to no hope that this issue will be resolved. Considering the amount of complaints for the exact same issue im surprised that HP hasnt recalled the laptops, or fixed the hinge problems for free. I can say that if these issues arent resolved i will never be purchasing a HP product again based on the poor customer service and poor product design. Other than the hinge problem i love my computer, but the amount i paid for it was not worth the trouble. If there is anything that someone from HP can do for me i would greatly appreciate it.

[kevin-t]

@josh_miller99

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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