HP Envy X360 15 Intel IO driver

[DK111]

Hi there,

I recently purchased a HP Envy X360 15 from Hong Kong with Windows 10 (1809) home, Chinese language, pre-installed, which I have upgraded to Windows Pro.

After performing a clean install of Windows 10 (1809) Pro English, I am not able to install 2 drivers,

- Intel Serial IO Driver (Windows 10 v1809) 30.100.1823.1 Rev.E Nov 9, 2018 2.3 MB sp92850.exe

- Intel Software Guard Extensions Device (SGX) Driver (Windows 10 v1809) 1.9.105.41752 Rev.C 4.3 MB Nov 16, 2018 sp92767.exe

1. What is the purpose of Intel IO Driver?

2. What is the purpose of Intel SGX driver?

3. How can i resolve the installation issues?

Thanks.. 

[banhien]

@DK111 

To be able to answer your questions, we need to know EXACTLY what is your machine and where you download drivers from ?

Regards,

[DK111]

Its an HP Envy X360-15

https://support.hp.com/us-en/product/hp-envy-15-cn1000-x360-convertible-pc/23238176/model/24513509/d...

Drivers are downloaded from HP support site

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-cn1000-x360-convertible-pc/23238176/mode...

[banhien]

@DK111 

As you can see, the link has drivers for the whole series of 15-cn1000 (from 1000 to 1999) not just for your machine. Please READ  Descriptions for each driver and also please note  some drivers are NOT for your machine.

Regards.

[DK111]

Both are required..

TITLE: Intel Software Guard Extensions Device (SGX) Driver (Windows 10 v1809)
VERSION: 1.9.105.41752 REV: C PASS: 1
DESCRIPTION: 
The package provides the driver that enable The Intel Software Guard Extensions Device (SGX) in supported notebook models that are running a supported operating system. Intel SGX are the Intel Architecture extensions that provide increased security of software by sealing legitimate software inside an enclave and protecting it from attack by malware.
PURPOSE: Routine
SOFTPAQ FILE NAME: SP92767.exe
SOFTPAQ MD5: 7c68c4d3d792d036ff41b1d6bcacb07f
SUPERSEDES: None
EFFECTIVE DATE: November 16, 2018
CATEGORY: Driver-Chipset
SSM SUPPORTED: Yes
PRODUCT TYPE(S): 
Notebooks
HARDWARE PRODUCT MODEL(S): 
HP Pavilion x360
HP ENVY x360 15 Convertible
HP ENVY 17 Laptop
HP ENVY 13 Laptop
HP Pavilion x360 15 Convertible
OPERATING SYSTEM(S): 
Microsoft Windows 10 All Editions (64-bit)
LANGUAGE(S): Global
DEVICES SUPPORTED: 
Intel Software Guard Extensions Device
- Provides the Microsoft WHQL Certified driver.

TITLE: Intel Serial IO Driver (Windows 10 v1809)
VERSION: 30.100.1823.1 REV: E PASS: 6
DESCRIPTION: 
This package contains the driver that enables the Intel Serial IO Drivers to be used with supported notebook models that are running a supported operation system. Intel Serial IO Bus Drivers software stack provides drivers for these IO modules to control the serial interfaces and sensors that are connected in the Intel Serial IO buses.
PURPOSE: Routine
SOFTPAQ FILE NAME: SP92850.exe
SOFTPAQ MD5: 3da66916e3b200aa0bfe8e6fc3aa3334
SUPERSEDES: None
EFFECTIVE DATE: November 09, 2018
CATEGORY: Driver-Chipset
SSM SUPPORTED: Yes
PRODUCT TYPE(S): 
Notebooks
HARDWARE PRODUCT MODEL(S): 
HP ENVY x360 15 Convertible
HP ENVY 17 Laptop
HP Pavilion x360 11 Convertible
HP Pavilion x360 11m Convertible
OPERATING SYSTEM(S): 
Microsoft Windows 10 All Editions (64-bit)
LANGUAGE(S): Global
DEVICES SUPPORTED: 
Intel Serial IO I2C Host Controller - 9D61
- Provides the Microsoft WHQL Certified driver.

[DK111]

anyone!!

[Paul_Tikkanen]

Hi, @DK111 

How do you know that they are required?

Do you see any devices listed under an Other Devices category in the device manager that have little ! marks next to them?

If you don't, then those drivers are not applicable to your specific model.

If you do, please post the hardware ID's for any devices that need drivers.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/