HP Envy is Caught in Preparing Automatic Repair Loop and I Cannot Enter BIOS

[DiamondDiancie1]

A while ago, my laptop experienced an error where the screen went white with a pop-up saying that Microsoft Windows was not responding. The laptop shut off shortly after and turned back on to a screen with the HP logo and Preparing Automatic Repair at the bottom. After a long while, a blue error screen popped up displaying various error codes, though it frequents DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS, saying that SynTP.sys failed. KMODE EXCEPTION NOT HANDLED also occasionally occurs. The system then restarts, going in a constant loop of this until turned off. Apparently SynTP.sys is the touch pad driver, in which case I probably turned off because my touch pad experienced bad drift and it was annoying. 

My research suggested that this issue could be resolved by entering the BIOS Recovery menu. The problem is that I can't. I've tried manually shutting off the system three times consecutively to no result, pressing F11 at startup getting the text to be replaced with 'Please wait' followed by the same blue error screen, holding the Windows and B keys at startup to reset the BIOS, which does work but doesn't change anything, and even removing and reinstalling the hard drive to reset the CMOS, which displays a black screen notifying that the CMOS was reset, then goes back to the loop.

If anyone has any idea how I can get out of this and be able to use my laptop again, I'd greatly appreciate it. 

[Riddle_Decipher]

@DiamondDiancie1 The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[DiamondDiancie1]

Thanks for the response! 

The issue is, no matter what I've tried, I cannot get into Windows Boot Options menu. I've restarted my laptop 3 times as other sources have suggested, and even up to 30 times, all resulting in the HP logo and Preparing Automatic Repair again. Are there potentially other ways to get into it? F11, resetting the BIOS with B and the Windows key, and uninstalling/reinstalling the hard drive to reset CMOS haven't worked, either.

[Riddle_Decipher]

@DiamondDiancie1 Here's a series of steps that should help resolve the issue for good, it's a bit lengthy, so please go through it one step at a time, we'll be here if you need us:

Step 1: Remove discs and devices

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

1. Turn off the computer.

2. Remove any discs and USB devices.

3. Remove memory cards from the card reader slot.

4. Disconnect all non-essential devices such as printers, scanners, external hard drives.

5. Leave only the mouse, keyboard, and monitor connected.

After you have removed all discs and devices, turn on the computer.

• If the computer starts, reconnect devices one at a time, to determine which disc or device is causing the problem. If the issue is solved, troubleshooting is complete.

• If the computer still does not start and exhibits the same problem, press and hold the Power button to turn off the computer. Do not connect anything, and then continue troubleshooting.

Step 2: Perform a hard reset

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components.

Decreasing stored power is sometimes referred to as a Hard Reset.

After you have completed these steps, if the computer startup issue is resolved, go to HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8, 7), and then go to HP PCs - Using HP Support Assistant (Windows) to update all device drivers.

IF THE ISSUE PERSISTS, AND YOU NEED FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD

(By the end of this article all the issues should be resolved)

Keep me posted.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[DiamondDiancie1]

Sadly, none of those options worked. However, I was able to use F2 to get to the Hardware Diagnostics menu. When performing a component test on the hard drive, it fails, giving me the failure ID UBTT0F-8759JD-GXGK7G-60RW03. Any chance this information helps at all? 

[Riddle_Decipher]

@DiamondDiancie1 I appreciate the test results you've shared with us, I've managed to decipher the failure ID and it represents code 303, Hard Disk 1 Quick Test Failure, and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.