HP Envy touchsmart sleekbook crashed

[Selmagary1]

In 2015 I was in the process of updating to Windows 10, once completed my laptop never went pass the blue screen. I’ve found my laptop and turned it on, it took me to choose your keyboard layout. After choosing “US” it takes me to “Choose an option” troubleshoot problem turn off your pc. 
At this point I am simply trying to recover all of the pictures and videos my laptop has of my children. Is it a total loss? 

[Echo_Lake]

@Selmagary1

Thank you for posting on the HP Support Community.

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
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