HP Folio 9470m - HP Recovery Manager not installed by default

[gutierrx]

Hi,

I just purchased my old laptop (an HP Folio 9470m) from my employer, which they re-imaged with the recovery partition so it came clean for me.

I wanted to create the recovery USB drive in order to be safe(r) but when I try to follow the instructions in this article I can't find the named Recovery Manager installed on my computer.

The only thing I can find is the HP Recovery Disk Creator which only attempts to create a DVD. And my Folio does not come with a DVD drive and neither I want to purchase an external unit.

I want to create the recovery image on a USB Flash Drive...

Any options to download the metioned HP Recovery Manager? I have searched the whole HP Forums but I can't find the link for the Windows 7 64bit version...

Thanks a lot in advance!

Xavier.

[CherylG]

I have never used it but you can download the USB Recovery Creator from the page here:

https://support.hp.com/us-en/document/c01890478?jumpid=reg_r1002_usen_c-001_title_r0002

[gutierrx]

Hi CherylG,

I get an error message just after selecting the USB Drive to which I want to burn the image:

Any ideas? My HDD partitions look like this:

So, in principle, the Recovery Image *should* be on the drive... Unless I am missing something?

[CherylG]

The message looks like it is asking you to choose the source drive of Recovery files-not destination. Does it not let you select the Recovery partition? Try starting it without the usb flash drive inserted.

[gutierrx]

Hi Cheryl,

It did ask for the recovery drive. I tried as you said and gathered a couple of screenshots...

Here's the sequence:

1. Welcome screen.
2. Error that I don't have a USB Drive conencted at the moment.
3. Explanation of the risk.
4. Select the Drive (only E: at this point). It does not let me select other drive than the USB one...
5. Error that the Recovery Image is not present.

[CherylG]

Sorry it isn't working. Only conclusion I can come to is 1-the recovery partition is corrupt 2- the downloaded utility just doesn't see the recovery files for some other reason.

[CherylG · Accepted solution]

An option to consider is imaging software if you have an external usb hdd.

https://www.macrium.com/reflectfree

[gutierrx]

Thank you very much Cheryl.

Will wait for a few more days to see if someone comes up with another solution.

Otherwise, this will be THE solution.