HP Laptop PC 15t-dy200

[MLIANG1]

me too, I am reaching at the end of ideas as well, but thank you for your help anyway. As you can see those pictures that I posted right?  I just ran out of options for helping my wife's hp laptop, and I feel embarrassed, I wish I am as good as you and others like you in this technologies web community.  unfortunately, I am just a new jack on the block / regular due who don't know anything and he is trying very hard to fix his spouse's laptop with a "quecto knowledge of computer".  In translation, I don't know "jack".😕😓 .  She(wife) said, why don't you just contact HP and have them to fix it even though out of warranty.  I disagree with her,  because and other wise how would I able to learn to fix it without going through what I am going through.  At least I know I am running into the wall, but I still can't give up.  At least I know I had already try.  At least luckily, I was able to manually retrieve her data at first place before I went this far for days. 

[Paul_Tikkanen]

You're very welcome.

Yes, I have seen all of the pictures you posted and when I saw the one where the HP cloud recovery tool couldn't find the drive either, I was floored.

That is because the recovery image should have contained everything needed to install Windows on the drive.

Your situation was the first one I have come across that showed that error with the cloud recovery tool.

Anyway, I wish you luck in getting your notebook back up and running.

Don't feel too bad if you have to bring the notebook in to your local PC repair shop to get it working again.

IMHO, you have done everything in your power to fix it yourself.

[MLIANG1]

Thank you for your help, and you are on level 21, and you can't help me with it.  There is no point for me to bring it to the store to fix it, because I don't think any one in the store has the knowledge level like you.  So forget about those people in the computer store who will try everything to rob any one coming with their laptop to fix.  If I got an expert like you can't even do it, do you think I will be incompetent enough to bring my laptop to the store to get rob?

[MLIANG1]

Question: how did you start communicating with me, when you saw my post the first time with my computer issue?

[Paul_Tikkanen]

Yes, I read your post and figured you just needed the correct storage controller driver that every other PC with the same processor as yours uses.

Then when the cloud recovery tool didn't work either, then I knew I was not going to be able to help you any further.

[MLIANG1]

yes, thank you so much for trying to help me, and I appreciated.  You are right about that I do need the right storage controller driver, in order for the system able to see and pickup the SSD Drive that came with the system.  That's why the computer system can't communicate with it's peripherals without it's properly driver that makes communication between both of them possible.  That's the main purpose of driver for.  I was shock that I couldn't find any inf file that associated with the storage controller on the SSD.  Not thing at all, but how does it work before it crashed? It still need the right driver that makes communication possible between the system and the peripherals itself while it was under working condition right?  Please correct me if I am wrong.  Like I mentioned to you that my knowledge of computer technology level is on quecto compare to you. 

[Paul_Tikkanen]

You're very welcome.

Yes, that appears to be the problem, but since I gave you the correct storage controller driver used by your notebook's 11th gen core processor and chipset, so I have no idea why it didn't work.

And as I had written earlier, the cloud recovery tool image has the drivers needed to find the drive, so why it reported that no hard drive can be found, that really baffled me.

[MLIANG1]

yes, I agree with you that as my post picture that show the BIOS does recognized the SSD and test healthy.  Then the cloud recovery does not recognize, this also confused the hell out me too.  It does not make sense at all.  I also realized that, first the BIOS did not get any update since we got it, second, I am not sure that has some thing to do with the chipset driver might needed in the first place before the storage controller driver.  Would it be that a possibility?  I am not sure, since my knowledge level is on quecto.

[Paul_Tikkanen]

No, the chipset driver has nothing to do with the problem.

There's only one other thing I can think of for you to try and that would be to extract the driver files out of the latest IRST driver that Intel has on their website.

Use the free 7-Zip file utility to do that.

Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver

This one is tricky to extract.

Extract the main exe file.

Then extract the RSTx64 file you see in that folder.

Then inside that folder is a drivers cabinet file.

After you extract that file to a folder, the drivers will finally be able to be copied to a flash drive.

I'm skeptical that it will work, but you have nothing to lose by trying it.

[MLIANG1]

As I remember that was the first thing I did, before I came into this website.  The intel website who made the SSD/NvMe said they are no longer support on NvMe on their site. but I manage found the the Intel® Optane™ Memory and Intel® Optane™ Solid State Drives firmware update, but not the driver

 https://www.intel.com/content/www/us/en/download/17903/intel-ssd-firmware-update-tool.html

I am suspecting this is might be one of the issue we did not see, no firmware updated on the SSD itself.  Would it be this is one of the possibility?