Solved: HP Laptop PC 15t-dy200 - HP Support Community

MLIANG1 · ‎06-30-2023

Product: HP Laptop PC 15t-dy200

Problem: Stuck in a loop of "The operating system did not shutdown cleanly. Reconstructing cache metadata. Please do not interrupt this process." Reading packed metadata into memory......Done, Processing Delta log record...............28817, failed to read Delta log. Press <ESC> to continue.

1. In BIOS it recognized the intel NvMe H10 SSD, and checked with no problem / physical drive Healthy.

2. Try all of recovery process that came with the system, none of them works.

3. Try to reload OS Win 10 or 11 boot from a bootable USB Drive up to the point where allow you to repartition or format the Hard Drives or internal SSD. No drives found during installation point, due to it needs it's intel NvMe H10 driver to be loaded first with it's right inf file on your usb flash drive in order to be recognized the SSD. Such inf file driver file No where to be find on websites nor on its original OS. Please help me. with my situation. Thank you!

MLIANG1 · ‎07-12-2023

I got a good news, I finally have the system recognized the new NvMe M.2 2280, Why New SSD, because I already try to use the app for the SSD to repartition it, does not work at all. So I drop that. Now and installing the Windows 11 22H2 with the new SSD and my wife is going to be happy.🙏🤞. Not quiet, they never happy anyway no matter you do for them. Anyway,

So here is what I did that before remember I was straggle with mad obstacles for loading the driver into the system in order to install the windows? and it didn't able to see and inf file I can find on planet earth?(even thought unchecked the box of "hide incompatibility drivers"?. I finally figured out that perhaps as they mentioned about rest the bios to factory default settings, which including boot securities. then I tried a few more time loading drivers folder and still didn't work, then one of the folder has the right driver, even I uncheck the box of "hide incompatibility driver", and then"BAND"miracle happened, all of sudden the system pickup the new SSD NvMe M.2 2280 (also HP Branded) Now the Windows 11 Home is finally installed. Thank you very much.👍 Now we need to celebrates our achievement. How do you want to do it? Please let me know.

View solution in original post

Paul_Tikkanen · ‎06-30-2023

Hi:

I checked the parts list for the model series, and it appears that they all come with Intel 11th gen core processors.

HP PartSurfer

If that info is correct, please see the probable solution to your dilemma at the link below...

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

You can use the driver in that discussion on either W10 or W11--your option.

MLIANG1 · ‎06-30-2023

Thank you for your help, but please let me give it a try first before I can get back to you on that.

Paul_Tikkanen · ‎06-30-2023

You're very welcome.

MLIANG1 · ‎06-30-2023

So sorry, made you disappointed that your method did not work, I had to uncheck the incompatibility check box in order it sees the inf file, great, but as soon as I told it load it. it seems loading it then afterward it says It can't find the driver, but I said to myself that "you were loading it dude(the computer)". Is there way find the right acceptable driver for it?

Paul_Tikkanen · ‎06-30-2023

Sorry that driver didn't work.

Don't know why it didn't.

Two other suggestions for you...

1. Try the driver I zipped up and attached below.

2. If that doesn't work, use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook. That recovery image should already include the storage controller driver you need.

You will have to use another PC to create the recovery media with and you need to know the full product number of your notebook.

It should be one of the 3 in that first link I posted earlier today.

You have to add the #ABA after the product number.

For example: The first product number listed would be entered in the cloud recovery tool's search window as 2D115AV#ABA

Here's an info link for how to use the utility. You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

MLIANG1 · ‎07-01-2023

ok, please let me try your new method again and get back to you. Thank you. by the way, how you add files or pictures into this messages?

Paul_Tikkanen · ‎07-01-2023

You're very welcome.

You have to be at a certain forum participation level to be able to attach files.

About Community Rank Levels, Points and Privileges - HP Support Community - 7279573

As far as posting pictures, you can post a screenshot at any forum level.

MLIANG1 · ‎07-01-2023

Hi Paul, I already try both methods, The first one downloaded your file and extracted, try to tell it to load it, No good. She still not able to see any compatible inf files that works with it. Second, downloaded the cloud recovery, it still said no SSD found. I can't make this up.Still in this loopAfter boot up with usb with cloud recovery.SSD confirmed with it's existence & healthy

Paul_Tikkanen · ‎07-01-2023

Hi:

Sorry that none of the suggestions I had worked for you, and I am at a complete loss as to why, so unfortunately, I don't have any other ideas for you to try

HP Laptop PC 15t-dy200

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