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‎04-26-2017 05:46 PM - edited ‎04-26-2017 07:42 PM

HP Recommended
Product: Hp Laptop
Operating System: Microsoft Windows 10 (64-bit)

My Sister's Laptop is stuck At 64% loading screen/ windows uptdate screen and we cant do anything with it it just keeps reloading over and over. We Don't know what to do please reply ASAP. This is happening as soon as the laptop gets powered on.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2017 07:38 PM

HP Recommended

Immediatly after powering on start tapping the Esc key. This should open a menu where F2 System Diagnostics is an option. Tap F2 and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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4 REPLIES 4

‎04-26-2017 07:38 PM

HP Recommended

Immediatly after powering on start tapping the Esc key. This should open a menu where F2 System Diagnostics is an option. Tap F2 and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎04-26-2017 07:48 PM

HP Recommended

Is there any specific tests/options I should choose?

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‎04-26-2017 08:32 PM

HP Recommended

The startup test, hard drive tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-26-2017 08:39 PM

HP Recommended

Okay, Thank you!

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