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HP Recommended
HP ProBook 640 G4 Notebook PC
Microsoft Windows 10 (64-bit)

Hey guys sorry I know this might have been asked many times but everyone has different models.

 

Windows 10 (1803) here at work we have an image. Only update not playing nice and don't see it listed on HP's site for this model and drivers. HP 640 G4

 

Is there not an update since I get this in Device Manager:

 

Code 48 - The Software for This Device Has Been Blocked From Starting Because It Is Known to Have Problems With Windows. Contact the Hardware Vendor for a New Driver

 

Thanks!

 

Capture.JPG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

That driver is from your notebook's more expensive relative, the EliteBook 840 G4.

 

I am surprised the 640 G4 doesn't have any 3D driveguard driver listed for W10.

 

At least I didn't see any listed.

View solution in original post

7 REPLIES 7
HP Recommended

Hi:

 

See if installing this driver and restarting the PC, resolves the problem...

 

6.0.45.1     Jan 8, 2018

 

https://ftp.hp.com/pub/softpaq/sp84501-85000/sp84595.exe

HP Recommended

Hi Paul,

 

Where is this file from? Just curious. I'll give it a shot in a little bit when caught up.

 

Thanks!

HP Recommended

You're very welcome.

 

That driver is from your notebook's more expensive relative, the EliteBook 840 G4.

 

I am surprised the 640 G4 doesn't have any 3D driveguard driver listed for W10.

 

At least I didn't see any listed.

HP Recommended

Ahhh ok we haven't used that model but do just recently used the 840 G5 and I do have that file you listed in our drivers folder for that model under HP Drive Guard - cool. I'll give it whirl and let ya know the results.

 

Thanks again.

HP Recommended

Anytime.

 

Glad to have been of assistance.

HP Recommended

It worked! 🙂

 

oops I meant our HP 840 G3 drivers folder. We have the G5 too but nothing saved except the BIOS

 

Thx again Paul!

HP Recommended

You're most welcome!

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