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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
TerranEmpire
Level 3
22 21 1 10
Message 11 of 17
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HP Recommended

I have found this for you, 

 

I hope it helps? and its better explaining the install better than me tbh!

https://support.microsoft.com/en-us/windows/reinstall-windows-10-d8369486-3e33-7d9c-dccc-859e2b022fc...

 

Terran

 

 

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Triplinger
Author
Level 1
9 8 0 2
Message 12 of 17
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Yes I have used the reset software and same thing happens everytime, I cannot find the activation code on the laptop, and when I press f11 and go to command prompt (saw you can get it through there) you need admin access and the only account it shows is defaultuser0 and it requires a password which I never setup. 

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TerranEmpire
Level 3
22 21 1 10
Message 13 of 17
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Hmmm Well, for that account that needs the admin password. You might need to contact HP itself? as I'm not quite sure about that tbh, unless anyone else looking at these comments knows the answer to this one? But I honestly think that a full reinstall of windows could resolve this issue. but for infact I do not want you reinstalling windows without your activation key, as that would cause more troubles for you. As of then you probably would need to buy a new license of windows 10. of which is not a plan of action for you. 

 

So what I suggest on this one is to contact HP.  Or where did you get this laptop from? 

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Triplinger
Author
Level 1
9 8 0 2
Message 14 of 17
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In the instructions on the link you sent, it says it will automatically activate when i connect to internet because my email was associated with it

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TerranEmpire
Level 3
22 21 1 10
Message 15 of 17
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Yes it should do, but not 100% sure. Maybe give it a try and hope for the best?

sorry for late reply, finished work on here and went to bed. But I am now active again now. 

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Triplinger
Author
Level 1
9 8 0 2
Message 16 of 17
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Tried it last night and it worked!! Computer is working awesome and had no troubles through setup!!! Thank you very much you saved me so much time researching what to do hahah!!! You're the best!

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TerranEmpire
Level 3
22 21 1 10
Message 17 of 17
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Haha no worries mate, I am so glad it helped and I managed to help you sort out your issue. if you could press issue resolved or something and give me a thumbs up, would be really appreciated thank you. 

 

and leave me a review haha sorry for being cheeky asking, I am trying to get up the ladder on here. 

 

Thanks very much!

Terran.

 

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