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‎11-29-2024 08:33 AM

HP Recommended
Product: HP OMEN 15-do0051nr
Operating System: Microsoft Windows 11

Hey all, I'm having trouble with my friend's HP Omen 15 (2019). He was getting the laptop ready to sell by resetting windows 11 via system recovery when the laptop entered an endless loop of showing the Omen logo, then shutting off. It wont even prompt to enter any sort of BIOS/UEFI Settings. I've now got the ssd and hdd out to test and see if it was hardware failure, but I'm leaning towards a bad reset.

 

On a side note, how can one get the installation media for the Omen 15? I tried using the HP Cloud Recovery Tool and i get the error "Product ID does not match or is invalid. Please contact HP support."

 

Thanks in advance!

Category:
1 REPLY 1

‎11-29-2024 08:54 AM

HP Recommended

Hi @BoneYard01 

 

The laptop model you indicate does not exist, check if it is this one.

 

OMEN by HP - 15-dc0051nr Descargas de software y controladores | Soporte HP®

 

You must first install windows 10 and then upgrade to windows 11 if you can download from Cloud Recovery, but unfortunately HP no longer offers all laptops that possibility, in this case you must download windows directly from Microsoft.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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