HP Omen Recovery Image Required

[Big_Dee82]

Hi, just installed windows 10 pro and discovered that all of the Omen fuctions have stopped working, including powermangment optimisations

after attempting to install these manually via the website i soon discovered that none of them work.

various messages frop wrong proccessor type to incompatible system.

anyhow i decided to run a system recovery to get it back to stock which sadly failed to install the HP software.

So, i need an ISO image, one that i can download, install on to a bootable USB drive and flash, size isnt an issue.

Ive seen the options for "Buying" a USB stick for an insain amount of money and think thats horrific, i get that buying the physical media will have a cost but no digital download?

can anyone direct me to a source for these?

thanks for your time

Darren

product ID 2GQ08EA

S/N [Personal Information Removed]

[CherylG]

There is no download,sorry. You have/had software to create Recovery Media which is free. Start a request from your Support page::

https://support.hp.com/us-en/contact-hp/product/OMEN-by-HP-15-ce000-Laptop-PC/15551437/model/1712207...

[Big_Dee82]

well yes, i understand that, the major point being, what is the point of providing HP software on the site for download if it cant be installed? 

seems like a flaw if you ask me, if a system was wiped you can install the software afterwards.

The irony is i have the contents of the recovery partiton still here, ive spent most of the day trying to make it usable but alas, ive had no luck

[CherylG]

Usually software/drivers can be installed from your Support site. Possibly because the machine shipped with Windows 10 w/Creator Update and the version you installed has not been updated.Most of the drivers  are stated as Windows 10 Version 1703.

I assume you have found the correct page:

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-ce000-laptop-pc/15551437/model/171220...

[CherylG]

You could try installing HP Recovery Manager Update to see if it will re-enable the Recovery function of your partition.

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc/15551437/mo...

[Big_Dee82]

Hey, i gave that a go just there and it didnt seem to make any difference, windows is just using its own recovery info.

I then went to town with DiskPart and removed the recovery IDs from the new ones which only left the HP recovery.  Sadly windows doesnt even accept that ther is a recovery partition any more.

I double checked that the HO partition is still listed as a recovery with the correct ID and its all good, its just the BIOS / boot menus / Windows its self, doesnt seem to see it.

Copying the files to an existing bootable USB doesnt work, it BSODs with a missing file, ive tried both FAT32 and NTFS i tried directly loading the efi file but it bombs out as well saying that it isnt valid.

I suspect that the recovery partition from HP is actually more of a recovery Storage Partition and another partition or program boots up and pulls the files from that storage location and since Windows Removed all that side of the computer i think that is why im having issues.

[CherylG]

Your conclusion in last paragraph is  right.  I had hoped that you could open HP Recovery Manager after installing and it would start the process. Did you try opening it from Start menu shortcut?

Sometimes if you can mark Recovery partition as Active it will boot into it. Would probably have to boot from a utility cd to do that since Windows 10 seems to prohibit that. Used to be quite easy using Disk Management in XP- Windows 7.

[Big_Dee82]

Thanks for that.

I can change the flags and the active status of the drive without too much hassle, but it might not pick up on it as a boot device as apparently it might need to be the first primary partition on the drive, its not, its the last and im reluctant to move it just now.  

I could perhaps reduce the size of the main storage partition then clone the recovery partition to that free space at the start of the drive, ill add that on to the list of possible solutions.

I was about to manually edit the BCD and link it directly to the parition, give windows the option to dual boot and see if that works.

the file structure is all there, albeit, its slight different, some of what you would typically expect to find in the root of the drive is actually under E:\preload\Offline