HP OmniBook X Flip Laptop 16 - crashes intermitently when waking up from hibination

[ICLUser]

Hi All,

Please can you help. My new HP Omnibook X intermitently crashes when waking upo from hibination.

errors below - how best to troubleshoot?

EventID 16
Windows failed to resume from hibernate with error status 0xC000007B.

EventID 41
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

eventid 1001 Bugcheck
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xffff8105b139e0c0, 0xfffffd84f30cf5c0, 0xffff8105afe184e0). A dump was saved in: C:\windows\Minidump\032626-16578-01.dmp. Report Id: d26826a3-dbb0-44a5-beb8-79e444867893.

Whocrashed reports -

Crash dump file: C:\windows\Minidump\032626-16578-01.dmp (Minidump)
Bugcheck code: 0x9F(0x3, 0xFFFF8105B139E0C0, 0xFFFFFD84F30CF5C0, 0xFFFF8105AFE184E0)
Bugcheck name: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
Analysis: A device object has been blocking an IRP for too long a time. This is likely caused by a hardware problem, but there is a possibility that this is caused by a misbehaving driver.
This bugcheck indicates that a timeout has occurred. This may be caused by a hardware failure such as a thermal issue or a bug in a driver for a hardware device.
Read this article on thermal issues
A full memory dump will likely provide more useful information on the cause of this particular bugcheck.

Thanks

[VikramTheGreat]

Hi @ICLUser,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out to HP Support and for sharing the detailed error information, which really helps. From what you’ve described on your HP Omnibook X, the system is encountering a DRIVER_POWER_STATE_FAILURE (Bugcheck 0x9F) when resuming from hibernation. This typically points to a driver or firmware not responding correctly during power state transitions, rather than a straightforward hardware failure.

Let’s go through the most effective steps to isolate and resolve this:
 

1. Update BIOS and Firmware (Critical)

Power-state issues are often resolved with firmware updates.

• Go to Official HP® Support
• Enter HP Omnibook X 
• Install the latest: 
  • BIOS update 
  • Chipset drivers 
  • Intel/AMD Management Engine (if applicable)

This is one of the most important steps for sleep/hibernate-related crashes.

2. Update All Device Drivers

Focus especially on drivers involved in power and resume:

• Graphics driver 
• Network (Wi-Fi & Bluetooth) 
• Storage controller (SSD/NVMe) 
• USB controllers 

You can do this via:

• HP Support Assistant (HP Support Assistant | HP® Support) 
• Or Device Manager → Update drivers 

3. Disable Fast Startup

Fast Startup can conflict with hibernation:

• Go to Control Panel → Power Options 
• Click Choose what the power buttons do 
• Select Change settings that are currently unavailable 
• Uncheck Turn on fast startup 
• Save changes 

4. Test Without Hibernation (Isolation Step)

To confirm the root cause:

• Open Command Prompt (Admin) 
• Run:

powercfg -h off

This disables hibernation.
Use Sleep instead and monitor if crashes stop.

If the issue disappears, it confirms a hibernate resume driver issue.

HP Source Guide: HP PCs - Sleep and Hibernate issues in Windows 10 | HP® Support

I hope this helps.

Take care and have an amazing day!

[ICLUser]

Thanks for the advise.

HP Support Assist and Windows update had all the latest updates but still the same issue.

I also Disabled Fast Startup - still the same problem.

What fixed it in the end was going to install "Intel® Driver & Support Assistant" and that had a lot newer drivers and installed them and that fixed it.

But it now crashes (less often) when waking up from Hibination with this new error KERNEL_MODE_HEAP_CORRUPTION

[ICLUser]

Hi,

Thanks for all the help so far. 

Unfortunatly I now have a new error when waking up from hibination intermitently.

The crashing when waking up from hibernation from DRIVER_POWER_STATE_FAILURE stopped now after installing the latest Intel drivers from Intel Website.

But now it crashes intermittently (less opften) with this new error. KERNEL_MODE_HEAP_CORRUPTION

EventID 16

Windows failed to resume from hibernate with error status 0xC0000001.

Crash dump file:	C:\windows\Minidump\032926-13531-01.dmp (Minidump)
Bugcheck code:	0x13A(0x17, 0xFFFF9B8D9A100340, 0xFFFF9B8DA897BA40, 0x0)
Bugcheck name:	KERNEL_MODE_HEAP_CORRUPTION
Bug check description:	This indicates that the kernel mode heap manager has detected corruption in a heap.
Analysis:	This is a typical software problem. Most likely this is caused by a bug in a driver.

Please can you adviced and I am also now installed the latest F11 bios and it still happening.

Thanks

[Kuroi_Kenshi]

Hi @ICLUser,

Thank you for the response.

Let’s go through a few more checks.

Confirm Driver Conflict (Most Likely Cause)

1. This new error typically points to a faulty or incompatible driver.
2. Since Intel drivers were updated manually, a mismatch can occur.
3. Open Device Manager.
4. Look for recently updated devices (graphics, Wi-Fi, chipset).
5. Note which ones were changed recently.

Roll Back Recent Drivers

1. In Device Manager, right-click recently updated device (start with GPU or Wi-Fi).
2. Select “Properties.”
3. Go to “Driver” tab.
4. Click “Roll Back Driver” (if available).
5. Restart and test wake from hibernation.

Run System File and Memory Checks

1. Open Command Prompt as Admin.
2. Run: sfc /scannow
3. Then run: DISM /Online /Cleanup-Image /RestoreHealth
4. Restart the system.
5. Run Windows Memory Diagnostic (search and restart to test).

I hope this helps.

Take care and have an amazing day ahead! 🚀

Best regards,

[ICLUser]

Hi Kuroi,

Before I installed the latest Intel drivers from the Intel web site its was crashing when waking up from Hibernation very often with the error DRIVER_POWER_STATE_FAILURE. This was a new laptop with all the latest HP drivers.  After the latest Intel drivers it now crashes less often but with   KERNEL_MODE_HEAP_CORRUPTION. Rolling back the drivers will cause the DRIVER_POWER_STATE_FAILURE again.

Need to find out the cause of the KERNEL_MODE_HEAP_CORRUPTION. 

Thanks

[Kuroi_Kenshi]

Hi @ICLUser,

Thank you for the detailed update, and I really appreciate you walking us through everything you’ve already tried.

You’ve done a great job isolating the issue so far. I understand that while updating the Intel drivers resolved the DRIVER_POWER_STATE_FAILURE, you're now intermittently encountering KERNEL_MODE_HEAP_CORRUPTION, especially during hibernation resume.

We’ll continue working with you to identify the exact cause and get this fully resolved.

KERNEL_MODE_HEAP_CORRUPTION (0x13A) is a Windows BSOD error indicating that a kernel-mode driver has corrupted the system memory (heap). It is usually caused by outdated, corrupt graphics drivers, incompatible software, or faulty RAM.

1. Reinstall Graphics Drivers (Clean Installation)

Graphics drivers are a common cause of this error.

• Use a tool like Display Driver Uninstaller (DDU) to completely remove existing GPU drivers.
• Then install the latest compatible graphics driver from the official manufacturer’s website.

2. Run Windows Memory Diagnostic

This will check for any RAM-related issues.

• Press Windows key and search for Windows Memory Diagnostic.
• Select Restart now and check for problems.
• Allow the system to complete the test.

3. Run System File Checker (SFC)

This helps repair corrupted system files.

• Open Command Prompt as Administrator

Run the command: sfc /scannow

• Wait for the scan to complete and follow any on-screen instructions.

4. Run Check Disk (CHKDSK)

This scans and repairs disk-related errors.

• Open Command Prompt as Administrator

Run the command: chkdsk /f /r

• Restart the system if prompted.

5. Use Driver Verifier (Advanced)

This tool helps identify problematic drivers.

• Run Driver Verifier from Windows
• Select standard settings and monitor system behavior

Note: This may cause system instability or boot loops. It is recommended to create a restore point before enabling it.

These steps should help isolate whether the issue is caused by a driver, memory, or system corruption.

Please try them and let us know the results, we’ll continue assisting you further.

Take care and have a great day ahead!

I hope this helps.

Take care and have an amazing day ahead! 🚀

Kuroi_Kenshi

Best regards,

[ICLUser]

Hi, thanks for the advice. i tried that but still crashed

I uninstalled the latest intel drivers from add / remove programs - 

Intel(R) Graphics Software & Drivers 1.0.1198.0 | Intel(R) Corporation | 26/03/2026

Intel(R) NPU Software & Drivers 1.0.16.0 | Intel(R) Corporation | 26/03/2026

Intel(R) Wireless Bluetooth(R) 24.30.1.1 | Intel Corporation | 26/03/2026 | 78.6 MB

Intel® Graphics Software 26.4.2155.3 | Intel Corporation | 26/03/2026 | 108 MB

oneAPI Level Zero 1.27.0 | Intel | 26/03/2026 | 2.52 MB

and ran run: sfc /scannow and run: DISM /Online /Cleanup-Image /RestoreHealth

but still crashed.

what driver versions should i be running?

Hp Support assist says I am up to date.

and I still crash after hibinated intermintently with KERNEL_MODE_HEAP_CORRUPTION

Thanks

[Kuroi_Kenshi]

Hi @ICLUser,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Kuroi_Kenshi

Best regards,

[ICLUser]

Hi Kuroi_Kenshi,

It seems to have stopped crashing now for a few days but 

I see these 2 services fail to start.

Intel® Graphics Software Service
Intel(R) Graphics Display Service

Are these services needed ?

I tried re-install the Graphics drivers SP162964 but it fails to re-install with Execution Exit Code : 1

Any idea and the install logs says 

==================== HP Update Package Start : 2026-04-01 15:23:04 ====================
- LogPath : C:\SWSetup\sp162964\HPUP_20260401152304.log
- GUIMode : False
- Timeout : 0
[2026-04-01 15:23:04][ACT] Manage Certificate for HP Signature
[2026-04-01 15:23:04][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2026-04-01 15:23:04][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2026-04-01 15:23:04][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2026-04-01 15:23:04][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\sp162964\hpup.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[2026-04-01 15:23:04][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\sp162964\hpup.exe : HP Inc.
[2026-04-01 15:23:04][INF][ValidateCertificate] HPUP Cert Thumprint : B98806449F04FCBE4F642C09B4CDE0EF7E3A9674
[2026-04-01 15:23:04][INF][ManageCertificate] Matched Certificate is found in Store
[2026-04-01 15:23:04][ACT] Validate Certificate Status on Security Catalog
[2026-04-01 15:23:04][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2026-04-01 15:23:04][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2026-04-01 15:23:04][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2026-04-01 15:23:04][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\sp162964\Package.cat : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[2026-04-01 15:23:04][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\sp162964\Package.cat : HP Inc.
[2026-04-01 15:23:04][INF][ValidateCertificate] HPUP Cert Thumprint : E216D3229FCF561F6A97823FD04004449F25FFC0
[2026-04-01 15:23:04][INF] Certificate Status on Security Catalog : Valid
[2026-04-01 15:23:04][ACT] Validate Package Content Integrity by Security Catalog
[2026-04-01 15:23:13][INF] Package Content : Valid
[2026-04-01 15:23:13][ACT] Lookup for Install Script to execute
[2026-04-01 15:23:13][ACT] Execute Install Script
[2026-04-01 15:23:13][INF][ExecuteInstaller] Execute Info : C:\windows\System32\cmd.exe /c "C:\SWSetup\sp162964\Install.cmd"
[2026-04-01 15:23:13][INF][ExecuteInstaller] Execution Timeout :0
[2026-04-01 15:23:13][INF][ExecuteInstaller] Execution Start Time : 2026-04-01 15:23:13
[2026-04-01 15:23:16][INF][ExecuteInstaller] Execution Exit Time : 2026-04-01 15:23:16
[2026-04-01 15:23:16][INF][ExecuteInstaller] Execution Exit Code : 1
[2026-04-01 15:23:16][INF] Execute Install Script with ExitCode - 1
[2026-04-01 15:23:16][ACT] Manage Certificate for HP Signature
[2026-04-01 15:23:16][INF][GetCertificateStatus] Signature Status on HPUP : SIGNATURE_STATE_VALID
[2026-04-01 15:23:16][INF][GetErrorFromSignatureState] Signature State : SIGNATURE_STATE_VALID
[2026-04-01 15:23:16][INF][GetSignatureStatusFromWin32Error] Signature Status : Valid
[2026-04-01 15:23:16][INF][ValidateCertificate] Cert Subject on File - C:\SWSetup\sp162964\hpup.exe : CN=HP Inc., O=HP Inc., L=Palo Alto, S=California, C=US
[2026-04-01 15:23:16][INF][ValidateCertificate] Cert Signer on File - C:\SWSetup\sp162964\hpup.exe : HP Inc.
[2026-04-01 15:23:16][INF][ValidateCertificate] HPUP Cert Thumprint : B98806449F04FCBE4F642C09B4CDE0EF7E3A9674
[2026-04-01 15:23:16][INF][ManageCertificate] Matched Certificate is found in Store