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‎12-15-2025 09:31 AM

HP Recommended

My Omnibook Ultra 14 keeps freezing, especially when I use the laptop on battery power (not plugged in).

I have found other users experiencing similar issues, as described in the link below. I still have an active warranty, and I do not want to deactivate the Radeon graphics card just to make the laptop usable. I bought an expensive laptop and expect it to work properly. Also all my softwares are up to date. 

 

How do I make a warranty claim?

 

Here is another link where users are facing similar issues.

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/HP-Omnibook-Ultra-freezing-regu...

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