HP Omnibook Ultra freezing regularly

[radu833]

Hi all

i have an Omnibook Ultra 14 AMD Ryzen 9AI

recently it started freezing often to the point where my display both touchscreen and touchpad are unresponsive. When it is not frozen certain apps such as Microsoft Edge and HP Diagnostics are lagging when opened. When I say laging I mean if i try to move the mouse pointer it moves 10 seconds after the finger gesture was done. Really frustrating. I have tried all of the troubleshooting including resetting my operating system. Nothing works. It was never like this something happened in the recent week that caused this. I have tried to do a hard reset and i get an error “the CMOS checksum is invalid” CMOS Reset (502). I have even tried to do a BIOS recovery via keyboard keys and that doesn’t work either. Not sure what else i can do. Please any help would be appreciated 

[Kuroi_Kenshi · Accepted solution]

Hi @radu833,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding freezing and lagging issues on the HP Omnibook Ultra 14!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Update Drivers and BIOS:

• Ensure that all your drivers, including graphics and chipset drivers, are up to date. HP Support Assistant can automatically find and install updates for your device.
• Check for any BIOS updates on the HP website, as these updates might address system performance issues.

Run HP PC Hardware Diagnostics:

• Use the HP PC Hardware Diagnostics tool to check for any hardware issues. You can run several tests including a system test or component tests for CPU, memory, and more.

Check for Software Conflicts:

• Make sure that your Windows operating system and all installed programs are up-to-date to avoid compatibility issues.
• Disable any unnecessary startup programs by using the Task Manager (Ctrl + Shift + Esc) under the "Startup" tab.

Perform System Cleanup:

• Use the built-in Disk Cleanup tool to clean up system junk files and free up space. This can sometimes improve system performance.

Scan for Malware:

• Run a full system scan using Windows Defender or another reputable antivirus program to ensure that malware is not affecting your system’s performance.

Adjust Power Settings:

• Set your power plan to "High Performance" to ensure your device is running at full capability. You can do this by going to Control Panel > Hardware and Sound > Power Options.

Perform a System Reset:

• If the problem persists after trying the above solutions, consider performing a Windows reset. This can be done by navigating to Settings > Update & Security > Recovery and selecting "Get started" under Reset this PC. Choose to keep your files if you don't wish to lose data.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[radu833]

Thank you Kuroi

after extensive troubleshooting the issue is with the driver for GPU AMD radeon 880. I have disabled the driver and is working currently. However I will have to contact AMD as the driver has been faulty for some time. Screen was flickering previously before freezing

[ammar7861]

hey did find a fix for this? the exact same thing is happening to me, it's so frustrating

[Michael0938]

I also have this identical issue. How do I disable the driver?

[radu833]

hi

yes i have disabled the driver for the AMD Radeon and the problem went away, however my battery was suffering therefore I went to the HP Support Software & Driver downloads and have downloaded and installed an older version of the AMD Radeon Graphics from July 2024 and that has sorted the issue completely. please remember to disable automatic driver update on your laptop as the laptop will try to install the newer version of the driver again and you will be back to square one

hope this helps

[radu833]

hi

you  go to Device Manager ---- under Display Adaptors you expand and right ckick on the driver Radeon and Disable.

it should clear the issue with the freezing of the screen, however you will have to download an earlier version of the driver if you want the issue resolving and not draining your battery

[ammar7861]

This was the only thing that seems to work for me too. It's so stupid that HP/AMD haven't addressed this issue anywhere as it had made the laptop completely unusable out of the box. They tell us to make sure our drivers are up to date but to make sure the laptop is stable but it has the opposite effect 

[VTUser2]

Hi - when I disable that driver, the laptop no longer displays on my connected monitor. Is that normal?

[radu833]

You might need to install a previous version of the driver in order for it to display on an external monitor I believe. I have downloaded an AMD Radeon version from June 2026 and it seems like a stable version of the driver