HP PC Hardware Diagnostics UEFI. Product Version: 10.4.1.0. WON'T INSTALL!

[Jo3_momma2]

HP PC Hardware Diagnostic UEFI  Installer Information.  ERROR 2753 The File "installer.exe" is not marked for installation. This has been the problem since its release!

[VikramTheGreat]

Hi @Jo3_momma2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You're encountering Error 2753: "The file installer.exe is not marked for installation" while trying to install or update the HP PC Hardware Diagnostics UEFI tool on your OMEN 17.3-inch Gaming Laptop PC 17-cm2000. especially with version 10.4.1.0 Rev.A of the UEFI diagnostics tool.

This error typically means:

• The installer package is corrupted or improperly signed.
• There’s a conflict with a previous version of the diagnostics tool.
• The Windows Installer is rejecting the file due to missing metadata.

How to Fix It:

1. Uninstall Previous Versions (if any)

• Go to Control Panel > Programs > Programs and Features.
• Look for HP PC Hardware Diagnostics Windows or UEFI.
• If found, uninstall it and restart your PC.

2. Download a Fresh Copy

• Visit the official HP driver page for your model:
  🔗 OMEN 17.3 inch Gaming Laptop PC 17-cm2000 Software and Driver Downloads | HP® Support
• Download the latest version of the UEFI diagnostics tool (avoid version 10.4.1.0 if possible).

3. Run as Administrator

• Right-click the downloaded .exe file.
• Select Run as administrator to give it elevated permissions.

4. Use HP Cloud Recovery Tool (Optional)

If diagnostics are critical and the installer still fails:

• Use the HP Cloud Recovery Tool to create a bootable USB with diagnostics preloaded.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Jo3_momma2]

Because HP can take indeterminantly long periods of time for to respond, perhaps HP support should should consider sending an email to the mail address of record which I just used as part of my sign in to get to this point. In the mean time I will eveluate this pruported "solution" and get back to you. 

[Max3Aj]

@Jo3_momma2, Thank you for your response. 
We see that our team had followed up with you on private message. 

That being said, I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support