HP PC Hardware Diagnostics UEFI. Product Version: 10.4.1.0. WON'T INSTALL!

[Jo3_momma2]

HP PC Hardware Diagnostic UEFI  Installer Information.  ERROR 2753 The File "installer.exe" is not marked for installation. This has been the problem since its release!

[VikramTheGreat]

Hi @Jo3_momma2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You're encountering Error 2753: "The file installer.exe is not marked for installation" while trying to install or update the HP PC Hardware Diagnostics UEFI tool on your OMEN 17.3-inch Gaming Laptop PC 17-cm2000. especially with version 10.4.1.0 Rev.A of the UEFI diagnostics tool.

This error typically means:

• The installer package is corrupted or improperly signed.
• There’s a conflict with a previous version of the diagnostics tool.
• The Windows Installer is rejecting the file due to missing metadata.

How to Fix It:

1. Uninstall Previous Versions (if any)

• Go to Control Panel > Programs > Programs and Features.
• Look for HP PC Hardware Diagnostics Windows or UEFI.
• If found, uninstall it and restart your PC.

2. Download a Fresh Copy

• Visit the official HP driver page for your model:
  🔗 OMEN 17.3 inch Gaming Laptop PC 17-cm2000 Software and Driver Downloads | HP® Support
• Download the latest version of the UEFI diagnostics tool (avoid version 10.4.1.0 if possible).

3. Run as Administrator

• Right-click the downloaded .exe file.
• Select Run as administrator to give it elevated permissions.

4. Use HP Cloud Recovery Tool (Optional)

If diagnostics are critical and the installer still fails:

• Use the HP Cloud Recovery Tool to create a bootable USB with diagnostics preloaded.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat

[Jo3_momma2]

Because HP can take indeterminantly long periods of time for to respond, perhaps HP support should should consider sending an email to the mail address of record which I just used as part of my sign in to get to this point. In the mean time I will eveluate this pruported "solution" and get back to you.