10-13-2019 05:42 AM
I have had my computer plugged in for about 20 minutes now and it is still stuck at 17%. It says that it is plugged in and charger but clearly is not being charged. I am fearful to unplug it because I do not want it to die on me. Went through steps of power saving mode to see if that would help but nothing so far. Not sure what to do!
10-13-2019 10:52 AM
True, 17% charge is not enough.
Battery might be old, weak, failing and needs to be replaced.
Old? If, for example, the computer is a year of age or older, the battery may be nearing "end of life" - much depends on the actual battery, how it has been used, and other factors that cannot be judged simply by "age" alone.
Battery might be on a recall list - if so, the battery is eligible for free replacement by HP.
Read and decide how to proceed...
Things that are the Battery
- Read important information about battery recall.
- If your battery is impacted, follow the instructions to contact HP.
If your battery is not impacted by the recall:
- Read Information and Run component test on battery / AC adapter (charger).
- Purchase and install a replacement battery
Recalls and Advisories
Product Recalls – Please READ
Important Update: Expansion of the Battery Safety Recall and Replacement Program for HP Notebook Computers and Mobile Workstations announced in January 2018 – Additional Batteries Affected
HP urges customers to recheck all potentially affected products
In cooperation with various government regulatory agencies HP has announced an expansion of its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries announced in January 2018. The potentially affected batteries may have been shipped with certain HP notebook computers and mobile workstations sold worldwide from December 2015 through April 2018.
The batteries have the potential to overheat, posing a fire and burn hazard to customers. It is essential that you check or recheck your battery, even if you did so previously and were informed that it was not affected.
HP’s primary concern is for the safety of our customers. Because these batteries pose a fire and burn hazard, it is essential to visit the HP Battery Recall website at www.hp.com/go/batteryprogram2018 as soon as possible and check your battery.
Partial Excerpt from the August 2019 Expansion Notification:
In August 2019, HP expanded its worldwide voluntary safety recall and replacement program for certain notebook computer and mobile workstation batteries which was announced in January 2018 and expanded in January 2019.
HP Support Community
Recalls - Devices / components eligible for Recall replacement are not subject to warranty status.
HP – Replacement and Product Recalls - Latest Information
From HP - Important Information
"Fat" Battery / Swollen Battery
Where to Find Additional Information about your device
Check your computer’s Website Support for important advisories and bulletins
Category "Bulletins and Advisories" (wording may vary)
Information / Tests
HP Community thread on the subject
Article that explains Smart Battery Technology
Battery use and care, how batteries perform over time, and expected battery life
Battery will not charge when system is warm to hot
If the “not charging” issue is (only) apparent when the system is running hot (or near that point), the battery and charge system are likely overheated as well – the charge system will resume operation when the computer cools down. Short Version: An overheated battery / computer / charging-system will not charge the battery – this is normal behavior.
Battery seems “stuck” in a particular charge setting
The battery might be OK and just need calibration (balance / set).
The steps to check / calibrate / replace the battery are included in this document:
And / Or
Document includes information and link for testing the hardware using HP PC Hardware Diagnostics (UEFI) (preferred method) and / or using the HP Support Assistant to test the battery.
Tips for extending / improving battery service
Documents and Reference
This document is for HP notebook PCs that have a removable battery.
If the adapter fails it will not power the notebook.
Oddities and Contributions
- Fix (High) Contrast (on computer screen)
Contributed by Pantopia
Unplug charging cable, wait a few seconds, plug in cable.
- Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)
Contributed by Rcamp48
Test system: HP Elite Pad 900 G1
Setup: Tablet connected to docking station
Symptoms: Shows 100% charge in battery – computer shuts off as soon as unplugged
Test (Solution): Press and hold Power button and Reset button at the same time
Run Component Tests
Contributed by Wes_notebooks
- If you determine that you need to purchase a battery, AC adapter, or power cord for your computer, check for the part(s) in HP PartSurfer.
- If / When you know the battery type / part number, you may check for the battery at the Parts Store
- If the part is not available from HP, use your search engine to find – and purchase - the part in your region.
Find your Product
- Open Support Home
- Enter the full model name
- When the website opens, select category Product Information
- Look for the Specifications for your computer
- The Product number may be listed in the Specifications document
Find your computer Serial Number
Find your part number
The part number you seek may be in the Maintenance and Service Guide
- Open Support Home
- Enter the full model name
- When the website opens, select category User Guides
- Look for and open the Maintenance and Service guide for your computer
- Part numbers and replacement procedure are listed in the component replacement section (wording varies)
Check for parts at the PartSurfer Website
- Select your Country
- Enter the device Product Number, Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
NOTE >> Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
If the computer and battery are within the Warranty Period, contact HP Technical Support.
“Everywhere” Contact Information - HP Technical Support
Select your region and follow the prompts
Reference and Resources – Places to find (more) help and learn about your Device
Clarification of terms and "what the device can do" (Specifications)
NOTE: Content depends on device type and Operating System
HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more
Open Support Home
Enter the name of your device
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Select the relevant post "Accept as Solution" to help others find it.