• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-05-2021 02:44 PM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0013dx
Operating System: Microsoft Windows 10 (32-bit)

HP Pavilion Gaming - 15-ec0013dx

 

I have enabled TPM in the BIOS, verified multiple times. Attempts to use tpm.msc and Windows PC Health Check, neither can detect the TMP presence.

 

I have checked for updated drivers. I have re-installed the BIOS firmware. Still Windows 10 cannot detect the TPM. 

 

Any advice would be appreciated.

 

 

Category:
2 REPLIES 2

‎11-05-2021 02:49 PM

HP Recommended

@Volstock 

 

Its specs

 

           https://support.hp.com/au-en/document/c06463281

 

It has  AMD Ryzen™ 5 3550H with Radeon™ Vega 8 Graphics (2.1 GHz base clock, up to 3.7 GHz max boost clock, 6 MB cache, 4 cores) processor that why the tool does not show up TPM.

 

If you look in the Device manager, you will find a security devices category and when you click to expand that category, you will see the AMD PSP security device.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-05-2021 06:05 PM - edited ‎11-05-2021 06:05 PM

HP Recommended

Hi, @Volstock 

 

See this discussion...the problem exists for every 15-ec0xxx model...

 

Solved: Re: TPM Enabled but not found in Device Security - HP Support Community - 8202726

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.