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HP Recommended
Pavilion 15-ec0003nq
Microsoft Windows 10 (64-bit)

So, I've made a post some times ago and I got no help at all. 
Since I bought this laptop I had several issues with it, contacted support 3 times and every time got the same answer: "send it to a authorized center". Did it and it came back the same as I sent it, had to figure it out by myself after spending days on YouTube to find a solution, not once but three times. I've post this issue some time ago on community and guess what, got no help as well. I won t do a duplicate post, I'll provide the link to the post before and hope this time someone will help me. Is my last time contacting support if I won t receive any help this, but the last time using HP products as well. 

 

https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/TPM-Enabled-but-not-recognized/...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

This is a peer to peer forum, not HP technical support.

 

We don't work for or represent HP.

 

Your model series has a firmware-based TPM (fTPM) 2.0 security device.  See chapter 1, page 3.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

 

For some reason, that must be different than a hardware TPM 2.0 security device.

 

If you look in the device manager, you will find a security devices category and when you click to expand that category, you will see the AMD PSP security device, but it is missing the TPM 2.0 security device.

 

Hopefully, Microsoft will fix W11 to recognize the fTPM device as a TPM 2.0 device.

 

In the meantime, if you want to try out W11 on your PC, see if this works...

 

First make this registry change...

 

https://www.hellpc.net/how-to-bypass-tpm-and-cpu-requirements-windows-11-upgrade-unsupported-pc/

 

Use Rufus and make a bootable USB installer.

 

Download the W11 ISO file from the link below (3rd option).

 

https://www.microsoft.com/en-us/software-download/windows11?ranMID=24542&ranEAID=nOD/rLJHOac&ranSite...

 

There is a new option to create an installer with Rufus that is supposed to bypass the checks. 

 

After you make the installer, open the file contents of the USB drive, and double click on the setup application and see if that works to bypass the TPM check.

 

Here is the link to the Rufus download.  You want the version 3.17 portable.

 

Rufus - Create bootable USB drives the easy way

 

See this image link for how to set up the Rufus tool to bypass the W11 hardware checks...

 

https://h30434.www3.hp.com/t5/image/serverpage/image-id/296479i080A4C679280E055/image-size/large/is-...

 

You can also clean install W11 with the Rufus bootable media by booting from it and clean installing W11.

 

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

This is a peer to peer forum, not HP technical support.

 

We don't work for or represent HP.

 

Your model series has a firmware-based TPM (fTPM) 2.0 security device.  See chapter 1, page 3.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

 

For some reason, that must be different than a hardware TPM 2.0 security device.

 

If you look in the device manager, you will find a security devices category and when you click to expand that category, you will see the AMD PSP security device, but it is missing the TPM 2.0 security device.

 

Hopefully, Microsoft will fix W11 to recognize the fTPM device as a TPM 2.0 device.

 

In the meantime, if you want to try out W11 on your PC, see if this works...

 

First make this registry change...

 

https://www.hellpc.net/how-to-bypass-tpm-and-cpu-requirements-windows-11-upgrade-unsupported-pc/

 

Use Rufus and make a bootable USB installer.

 

Download the W11 ISO file from the link below (3rd option).

 

https://www.microsoft.com/en-us/software-download/windows11?ranMID=24542&ranEAID=nOD/rLJHOac&ranSite...

 

There is a new option to create an installer with Rufus that is supposed to bypass the checks. 

 

After you make the installer, open the file contents of the USB drive, and double click on the setup application and see if that works to bypass the TPM check.

 

Here is the link to the Rufus download.  You want the version 3.17 portable.

 

Rufus - Create bootable USB drives the easy way

 

See this image link for how to set up the Rufus tool to bypass the W11 hardware checks...

 

https://h30434.www3.hp.com/t5/image/serverpage/image-id/296479i080A4C679280E055/image-size/large/is-...

 

You can also clean install W11 with the Rufus bootable media by booting from it and clean installing W11.

 

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