HP Pavilion Gaming Laptop 15-ec2009nk freezing randomly

[haroun67]

hello, i have a  HP Pavilion Gaming Laptop 15-ec2009nk. last year i had the same problem and out of being attached to my pc in studying and gaming, oi tried everything to make it work normally i cleand the laptop uninstalled and inanstalled updates, drivers.... then somehow out of nowhere the freezing and lagging disappeared.It came back 3 weeks ago. i tried to do everything like last year yet no use. even miicrosft custmer service couldnt do anything. this lag happen at the start once a day then it becomes more crule. now it laggs 3 times in only 15 mins. the lag happen and this what i experience: suddnly the screen begins to move in slowmotion and drop to between 7 to 14 fps, the mosue moves slowly and laggy and take from 10 to 30 seconds to stop, even the sounds are palying in slowmotion then the screen will start moving fast as if it on x3 faster until it catch up the time that was frozen. please if anyone can help me i only have the laptop i game and study with it and this is my last year in collge and i cannot afforde to buy a new pc. Product Name: HP Pavilion Gaming Laptop 15-ec2009nk,Operating System: Windows 10 Home (preinstalled; upgradeable to Windows 11),CPU: AMD Ryzen™ 7 5800H,RAM: 2 16 GB DDR4-3200 MHz,1 TB HHD 256gb ssd, NVIDIA® GeForce RTX™ 3050 Ti Laptop GPU with 4 GB

[zoey7886]

@haroun67, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Freezing and Lagging Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Update Drivers and Windows:

• Ensure all your drivers are up to date, especially the graphics driver. You can use HP Support Assistant to find and install the latest updates.
• Run Windows Update to make sure your operating system is fully updated.

Check for Overheating:

• Ensure that your laptop is getting adequate ventilation. Clean any dust from the cooling vents and consider using a cooling pad.

Run Diagnostics:

• Use HP's built-in diagnostics tools to check for hardware issues. You can find these tools in the HP Support Assistant or by pressing F2 during startup to enter system diagnostics.

Disable Unnecessary Background Applications:

• Use Task Manager to disable any non-essential applications running in the background. This can help free up system resources.

Check for Malware:

• Run a full antivirus scan to make sure your system isn't infected with malware that could be causing performance issues.

Reset the Laptop:

• As a last resort, you may consider performing a system reset. This will reinstall Windows and could potentially resolve deep-rooted software issues. Ensure you back up important data before resetting.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[haroun67]

thank you for finding intrest in helping me. I can insure you that i did all what you mentioned. All drivers and windows updates are there, i even rolled back to older updates still same problem. the temp 57°c cpu 52°c for the gpu and when stressed it doesnt go above 88°c. I ran hp dignosis fast and extrem test many time no problem i even did test componants indivudally, alll passed. i disabled all background apps and only apps that i use at the time are open for the perfomance. I also did rest this pc ( keep my personal files option), and stil facing the same problem. i made sure that my graphic card is on perfmorance even my battery plan is on performance.

[zoey7886]

@haroun67, thank you for the detailed reply — really appreciate the effort you’ve put in so far. 💪

Reading your message, it’s clear you’ve already taken all the smart steps — from driver updates and stress tests to a clean reset. The fact that the issue comes back slowly and worsens with time feels like a deeper conflict, possibly at the firmware or hardware communication level — especially with that "slow-motion then catch-up" effect you described. It almost sounds like the system’s timing or processing thread is desyncing briefly.

Here are a few things to try next:

1. BIOS Update (if not already done):
Even if HP Support Assistant shows everything's updated, manually check the HP Drivers page for your model and install the latest BIOS. A mismatch here can cause strange lags.

 2. Switch from Hybrid to Dedicated Graphics (in BIOS):
Some users found relief by setting the graphics mode to Discrete Only instead of letting the system toggle between integrated and dedicated GPU. You’ll find this under BIOS > Advanced > Graphics settings.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[haroun67]

hello and thank you again for the response. my laptop HP Pavilion Gaming Laptop 15-ec2009nk does not have any new bios since it got out, and in bios tab there is no option as switich from hybrid to detecated yet i always put my gpu selected in nvidia control panel and in the graphic settings i always make sure that the app or game im using is working on my gpu not cpu .

[Kuroi_Kenshi]

Hi @haroun67,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[haroun67]

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@Kuroi_Kenshi wrote:

Hi @haroun67,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

---

i dont have warranty , and i couldnt find an option to contact hp support on phone

[Kuroi_Kenshi]

Hi @haroun67,

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[haroin76]

hello, i dont have any in my city nor country