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‎03-06-2018 10:44 AM

HP Recommended
Product: HP Pavilion dv6-6c35dx
Operating System: Microsoft Windows 7 (64-bit)

I am helping someone get their laptop back to working order.  They had Windows 7 but then upgraded to 10.  The computer no longer would boot plus he didn't want 10 after all and wanted 7 back.  Also note the recovery partition was unable to fix the boot issue.  I saved all his files, wiped the drive, reinstalled 7, put all his files back.  Its almost done but there are three devices unable to load drivers automatically and I can not seem to find the proper files for them.  I have scowered the internet and this site in particular and have been unable to get the proper drives.  The devices are as follows.

 

SM Bus Controller

PCI\VEN_1022&DEV_780B&SUBSYS_358B103C&REV_13
PCI\VEN_1022&DEV_780B&SUBSYS_358B103C
PCI\VEN_1022&DEV_780B&CC_0C0500
PCI\VEN_1022&DEV_780B&CC_0C05

 

Universal Serial Bus (USB) Controller 1 of 2

PCI\VEN_1022&DEV_7812&SUBSYS_358B103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_358B103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

 

Univeral Serial Bus (USB) Controller 2 of 2

PCI\VEN_1022&DEV_7812&SUBSYS_358B103C&REV_03
PCI\VEN_1022&DEV_7812&SUBSYS_358B103C
PCI\VEN_1022&DEV_7812&CC_0C0330
PCI\VEN_1022&DEV_7812&CC_0C03

 

I have tried going into Device Manager and just auto upgrading them there but it cannot find the proper files either.

 

I have gone to AMD's website and tried downloading those drivers but that doesn't seem to help.

 

I have used the HP assistant, still no help.

 

I have gone to driver help sites that will scan your computer but most seem to be a scam and so I am reluctant to purchase any of their services as there are only 3 and I shouldn't have to pay for drivers.

 

Any assistance will be appreciated, Thank You.....

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-06-2018 11:24 AM

HP Recommended

Hi:

 

You need this specific AMD chipset driver from the AMD support site.  1st driver on the webpage...

 

Install and restart the PC.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

View solution in original post

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3 REPLIES 3

‎03-06-2018 11:24 AM

HP Recommended

Hi:

 

You need this specific AMD chipset driver from the AMD support site.  1st driver on the webpage...

 

Install and restart the PC.

 

https://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

Was this reply helpful? Yes No

‎03-06-2018 12:55 PM

HP Recommended

Worked perfectly.  Thank you.

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‎03-06-2018 01:42 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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