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‎02-26-2018 12:26 AM

HP Recommended
Product: Example: Pavilion dv7
when i turn on it says Introducir de administrador o contrasena de ecendido .... i got this laptop form a mexican family and i was wondering if there is a way i can bypass it or factory reset it i already tried turning it on and pressing f11 it didnt work and i would love to hear back from anyone who could help
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‎02-26-2018 12:34 AM - edited ‎02-26-2018 12:39 AM

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@Joel1325

Leave the password blank and tap Enter key. After 3 times you should get a message and a halt code. Post the code here. https://bios-pw.org/

Of course Windows probably has a login password too. But once you get past the lock-out you should be able to use F11. With BIOS password prompt being in Spanish I'm not sure how you are going to be able to get back to English. I would be asking for a refund.

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4 REPLIES 4

‎02-26-2018 12:34 AM - edited ‎02-26-2018 12:39 AM

HP Recommended

@Joel1325

Leave the password blank and tap Enter key. After 3 times you should get a message and a halt code. Post the code here. https://bios-pw.org/

Of course Windows probably has a login password too. But once you get past the lock-out you should be able to use F11. With BIOS password prompt being in Spanish I'm not sure how you are going to be able to get back to English. I would be asking for a refund.

**Click Accept as Solution on a Reply that solves your issue**
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‎02-26-2018 12:50 AM

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now it says   an operating system wasnt found. try disconnecting any drives that dont cantain operating sytem. i dont know what that means exactly ... any suggestions

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‎02-26-2018 01:05 AM

HP Recommended

Sounds like you got taken. Hope you didn't give much for it. 

Either the hard drive has been formatted and Windows is gone- Or worse, the hard drive has failed and will have to be replaced. Either way means you will need a new Windows.

Did you try F11 again immediately after powering on?

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‎02-26-2018 01:09 AM

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yes tried F11 after powering it on and it just kept beeping and then it went to the an operating system wasnt found .. do i gotta download windows on it again? or new drivers ?

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