HP Pavilion ec0101ax BIOS Freeze

[Abhinav65]

Please Help. my laptop is hp pavilion gaming 15 ec0101ax.  Recently I tried installing nvme ssd but then laptop froze oh hp logo. I removed the ssd and reset the windows 11 in hard drive as it was not booting properly from then on when i start the laptop it freezes at hp logo and nothing but when I enter boot menu and then start harddrive windows boot. So I guess the problem is related to bios. I have also checked boot order from bios. currently my bios version is AMI F.20 and I cant find it on the hp site( i read it was rolled back). What should I do ? or What may be the problem.

[Hawks_Eye · Accepted solution]

Hi @Abhinav65 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP Pavilion Gaming - 15-ec0101ax laptop is freezing at the HP logo screen, follow these detailed troubleshooting steps to resolve the issue:

 

Identify the Issue

Understanding the boot-up sequence and associated failures can help pinpoint the problem:

1. Startup Phase: Confirm that power lights are on and the fan is spinning.
2. POST (UEFI/BIOS) Phase: Verify hardware components; look for error messages or blinking lights.
3. Performance Phase: System issues such as hangs, blue screens, or driver conflicts appear.

 

Steps to Resolve the Freeze Issue:

Step 1: Hard Reset

A hard reset erases all information in the computer's memory and may restore functionality.

1. Turn off the computer.
2. Remove the computer from any port replicator or docking station.
3. Disconnect all external devices such as USB storage devices, external displays, and printers.
4. Unplug the AC adapter from the computer.
5. Disconnect the battery.
6. Press and hold the power button for at least 15 seconds to drain residual power.
7. Reconnect the battery and plug in the AC adapter.
8. Press the power button to turn on the computer.
9. If a startup menu appears, use the arrow keys to select "Start Windows Normally," and press Enter.

Step 2: Update BIOS and Drivers

1. Whenever possible, update to the latest BIOS, firmware, and drivers.
2. You can update the BIOS manually, through automatic installation, or remotely using tools such as HP SoftPaq Download Manager (SDM) and HP System Software Manager (SSM).

Step 3: Visual Inspection of Hardware

Look for signs of abnormalities such as a cracked display, dented battery, broken latches or popped-out keyboard key caps, and loose connections.

Step 4: Reseat Cables and Connections

1. Improper or loose connections can cause various problems.
2. Disconnect power and remove the battery if accessible.
3. Reseat connections such as the battery, memory modules, hard drive, keyboard cable, wireless module, and antenna cable.

Step 5: HP PC Hardware Diagnostics (UEFI)

Use the HP PC Hardware Diagnostics tool to run diagnostic tests to check hardware components:

1. Turn on or restart the computer.
2. Quickly press the esc key and then f2.
3. Follow on-screen instructions to run the diagnostic tests.

Step 6: Boot in Safe Mode

Safe mode loads a limited version of Windows with only essential files:

1. Press Windows logo + p and set to screen only.
2. Refer to HP Support document for detailed instructions on booting into Safe Mode.

Step 7: Examine the Environment

1. Check all cables and connections.
2. Confirm power sources and check for compatibility issues between the computer and third-party devices.
3. Isolate the computer from sources of electromagnetic interference (EMI).

Step 8: Soft Reset (Default Settings)

Reset the system BIOS to default settings:

1. Reboot the computer, then press f10 > Main > Restore defaults.
2. For more information, visit HP support.

Step 9: Reseat SSD

If the NVMe SSD was improperly installed or removed, ensure it is properly seated and all connections are secure.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye