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headder
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HP Pavilion randomly shutting down, won't turn on for a while afterwards. Help.

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Hi,

Desperate for help. My laptop randomly shuts down. Sometimes if I unplug my laptop, it'll shut down. I'll press the power button and it'll turn on for all of a second. Sometimes my laptop is unplugged, or still plugged in, and will randomly shut down. Same situations around. I ran a diagnostic test and it said the battery needed to be calibrated. I did that, this still happens, diagnostic tests don't show any other issues. 

 

It's very random, it's not like it shuts off whenever it's on for x hours, or it overheats. None of that at all. Please help, it's so hard to WFH with this. 

 

Note: I haven't dropped this, haven't spilled things on it, the most damage this year old laptop has is like a chip in it. 

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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@headder, Welcome to the HP Support Community!

           

Request you to follow the below troubleshooting steps:-

            

I have a few recommendations: 

  • Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. 
    As I understand you want to control fan speed,
    No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 
    Did you know that the fan is system managed and cannot be changed manually?
    Does the computer shuts down due to overheating?
    Have you recently made any changes on the computer before the issue started?
    Have you tried to update the drivers and the Bios?

    If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.

    If your device is overheating, please remember the below information:
    NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.

    Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.

    I would suggest you refer to the support documents as this will help you in resolving the issue.

    Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, 
    using this link.
    Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
    Refer this 
    link to know how to use HP support assistant.

    HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal

    Updating your Notebook computer BIOS
    Keeping notebook air vents clear and clean
    Increasing the efficiency of the notebook to reduce heat
    Using Windows Task Manager to identify corrupt processes
    Selecting power save settings to shut off your computer when it is not in use


    HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating

    The best way to do that is using the HP Guided Troubleshooter: 
    Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

    If you have followed the instructions and still having issues, I would recommend you go ahead and run an extensive system test from F2(Please capture the failure ID for further assistance).

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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