HP Pavilion x2- 10-k005ne windows 8 recovery image

[Muhammad_Shoaib]

hi how can i find HP Pavilion x2- 10-k005ne windows 8 recovery image because my factory window was currupted so i made a windows 8 usb and reinstall it and now i stuck with sound problem i've install all driver that hp website listed but none of them worked

[IT_WinSec]

Hello @Muhammad_Shoaib 

Welcome !

Recovery image for Windows 8.1 might be available from 3rd parties only in the USA but not in the country you appear to be from. As an advanced user/part of the HP Experts program/ I am able to see your location (country).

I did a research and the HP website points to only one driver for both Windows 8.1 and Windows 10 and it is for RealTek HD Audio -> this one -> https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69248.exe

• Is this the driver you installed ? Can you reinstall it ?
• Do you run 32-bit Windows ?
• Can you go to Control Panel -> Device Manager , check >this article< and provide me with the hardware ID of the Sound adapter ?
• What kind of Sound issues you experience ? Could you provide details ?

Looking forward to your reply.

[Muhammad_Shoaib]

this installer didn't work this driver installed along intel sst audio driver and without intel driver it's shows driver not install.

basically sound driver shows installed but no sound output

[IT_WinSec]

Hey,

Can you do these things:

1) Ensure active Internet connection. Watch and/or read this from HP - follow the steps >> https://www.youtube.com/watch?v=NZg_avkqLqM

>> https://support.hp.com/bg-en/document/c04973149

2) Provide the hardware ID if the issue is still not solved after you follow the steps >> https://www.wikihow.com/Find-Hardware-ID