HP Pavilion x2 Detachable does not get past the blue screen or UEFI screen

[dkeyes1212]

I don't know what happened or if I did anything in particular but my HP Pavilion x2 Detachable is not starting up or allowing me to get past the blue screens. When it starts up, it asks me to "Choose your keyboard layout". I choose US and it then takes me to another blue screen titled "Choose an Option". The only 2 options on this screen are "Troubleshoot" or "Turn off your PC". When choosing "Troubleshoot", I have these options  and then these messages are what occurs when clicking on it. 

1. System Restore - A box with a red X that states "To use System Restore, you must specify which Windows installation to restore. Restart the computer, select an operating system, and then select System Restore".** I of course, can't do anything after that. 
2. Go back to the previous version - when clicking this it takes me to another blue screen with the following message: "We ran into a problem and won't be able to take you back to the previous version of Windows. Try resetting your PC instead of (Troubleshoot>Reset this PC). 
3. Startup Repair - "Startup Repair couldn't repair your PC"
4. Command Prompt - I've tried numerous prompts which have all been unsuccessful. 
5. System Image Recovery - "Windows cannot find a system image on this computer"
6. UEFI Firmware Settings - Really don't know what to do here but I did try to click on "Run Startup" and it took me back to the same thing. 

Any help or assistance is GREATLY APPRECIATED!!!!! 

[A4Apollo]

Hi! @dkeyes1212, Thanks for stopping by the HP Support Forums!

I understand when you boot your PC you are getting a blue screen on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried restoring the image using the HP recovery kit?

Please share the blue screen error on your PC to assist you better.

As you mentioned when you perform a recovery on your PC you are getting Windows cannot find a system image on this computer.

It looks like one of the core operating system files has got corrupted or deleted from your PC. Due to which you have issues booting into your PC. 

Try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Try performing a recovery on your PC using the recovery kit. If you don't have a set of recovery kit.

Please order the recovery kit using this link. Click Here

Lastly, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here
 
Refer this article to further troubleshoot blue screen issues on your PC.

Let me know if this works!

Have a wonderful day ahead! 🙂

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