HP Pavilion x360 plugged in, not charging

[MAU14]

Hello,

My laptop is plugged into the AC Adaptor and will charge, but once it reaches 76% I receive the message "plugged in, not charging." I tried uninstalling the "ACPI Compliant Control Method Battery" and restarting, however that did not solve the problem. I also ran a diagnosis of my battery and was only told the battery needs to be calibrated. Will that solve the problem or is something else going on? The battery will no longer fully charge. I have had this laptop for about 14 months.

Thank you!

[pritam2015]

Try battery calibration and check again, if it doesn't fix the problem check if you have a windows insider build is installed.

[MAU14]

Thanks for your quick reply. Will battery calibration work if I am unable to charge my laptop to 100%?

[pritam2015]

Shut down your laptop and plug in the charger you can see charging led turned into red when it turns into white it means your battery is charged 100%

[MAU14]

I ran the battery calibration and tested again, and the results said the battery is okay, but is showing it's charged at 82%. I have the same "plugged in, not charging message."

[pritam2015]

Which version of Windows 10 you are using?
This may be problem of Windows not your battery because you charged it fully when your system is turned off.

[MAU14]

Windows 10 Home 64-bit

[pritam2015]

Press "Windows button+R" and type "winver"
To check which version you are running currently.

Windows 10 home is Windows edition.

[MAU14]

Version 1703 (OS Build 15063.540)

[pritam2015]

Check this out if this simple trick work for you
1. Click Start and type device in the search field, then select Device Manager .
2. Expand the Batteries category.
3. Under the Batteries category, right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall .
WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
4. On the Device Manager taskbar, click Scan for hardware changes