HP Pavillion Laptop

[Kazza142]

Hi There,  I am looking for some help / advice please.  I bought a new HP Pavillion Touch Screen Laptop back in February 2020.  I paid almost €800 in PC World.  My warranty expired in February 2021 and in April 2021 my laptop would not turn on.  The charging port light was not  illuminated and the charger is working.  I contacted HP Support and because I am out of my manufacturing warranty I was given a price of €490 to get this repaired.  

Would anyone know of another company or repair place that can fix up to date laptops? I am living in Dublin Ireland and any place I've been to, doesn't have the required diagnostics to repair.

Thanks in Advance

Karen

[WAWood · Accepted solution]

@Kazza142 

The problem that you're going to run into is that HP Service Centers are not general repair facilities -- like your local laptop repair shop.  HP does not do out of warranty repairs -- so any HP place you go to is most likely going to refuse the work.

And other places often do not have either the equipment or knowledge to do what is know as "depot-level service".

You might be able to get some idea of the hardware issue by trying to run diagnostics yourself -- which you do by pressing the Esc key while rebooting and when the HP Startup Menu appears, selecting Diagnostics (usually F2).

But if you can't do that, and a repair facility also can't do that, then you are stuck -- as a motherboard replacement, even if possible, it likely to cost more than just replacing the laptop.