K-V-B Honor Student
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Pavilion notebook
Microsoft Windows 10 (32-bit)

 

Whilst working the computer froze. I removed the battery to switch of.

 

When switching on the next time I got a message "scanning and repairing hard drive".

 

This progressed to 9% and then made no further progress. After 10 hours I finally removed the battery again as there was no other way to do this.

 

What can i do to revert to correct operation'/

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Regents Professor
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Dear Customer,

 

Try a Hard Reset as follows.

 

Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for a full minute.  Plug in the AC Adapter ( leave the battery out for the moment ) and see if the notebook will start.

 

If it doesnt load,

Please perform the Steps as shown below:-

1. Please "Turn OFF" the Notebook

2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu

3. Now here, Please select the BIOS option [F10] and under the Advanced or Diagnostic tab

4. You should find the facility to run tests on both the Hard Disk Drive and Memory

 

Note: Please perform these two tests and post back with the details of any error messages

 

Please click the below shown link to find the steps for performing Hard Drive Test

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c00439024

 

OR

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&docname=c01443317

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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K-V-B Honor Student
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Thanks for the advice. I am advised that the Hard Drive short DST is failed. The product number ID is F5C42EA#ABU.

 

Is this something I can do?

 

Thanks

K-V-B

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Regents Professor
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Whenever the Hard Disk Short DST test fails that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

 

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

 

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

 

Contact HP

Check your warranty Here

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

jigarshah Student
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pen or  touch input

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